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Business Profile

Party Supplies

Party City

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Party Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/03/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was having a order delivered from party City from the store on ************** Philadelphia Pa ***** today 12/30/23 btwn 9 am and 11 am. I receive my order tipped the driver ten dollars out of my pocket because I was told by another delivery person a while ago when you tip through the app they don't get the tips and I was handed my balloons in my order I had a 12 pc *** bouquet and i noticed 3 were deflated I'm upset because im like how long do they take to deflate? Was this done the night before or something so I call the first person I spoke to was rude and hung up on me after waiting to see if they were gonna call back because they tried to pretend like they couldn't hear me after taking me off hold no one called back so I called back and had to reiterate what I told the first person and it's like are you truly that rude? If hanging up on me was an accident how come I had to repeat everything to a new person as if it was the first time they heard of it? You would think seeing as this all happened within 5 minutes the person who hung up on me would've told whoever answered the phone like if it's the lady that was disconnected I have the info too much like right I suppose so after repeating myself the new person says they were ALL deflated? And that led me to believe she's saying I saw that order go out they couldn't be all deflated and I'm like if you saw they weren't all deflated how'd you miss these 3 or you did see them and just sent them anyway it ended with me getting 3 new balloons but I couldn't get them right away because I had to step out and then wait for the delivery these balloons are not worth this kind of stress I won't be ordering anymore balloons this is my second complaint Today is 1/2/24 Of all the 16 balloons I ordered 8 were 90% deflated by New years eve night. I'm completely disgusted! I order balloons quite often I know how to take care of them I'm unsure what was done to these balloons but this is a new low to be as expensive as they are!

    Customer Answer

    Date: 01/08/2024

    I was contacted by the manager today she was very helpful and very considerate I appreciate everything she did and I am satisfied 

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