Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/30/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay the company $500.00 to catch a raccoon thats been in my roof, thats causing me not to get sleep so I call the call the first company I come across and explain the situation and they send a man out. Is name was ****. He take pictures and them explained to me thats I need to cover the hole in the roof and set traps so I say ok, so he call me with a a quotes of $7000, $4000,$3000 and I tell him that I cant afford it because I just got my kitchen remodel and about to do my bathroom so that was too much money for me to come up with. He said I have another suggestion that he will set a trap to catch the up to 6 raccoons for 6 months and thats will cost me $9000 and if I am paying cash it will be $650, I told him i only have $500 in cash and he agreed to do it, he come back to my house and set up to cage on the ground to catch the raccoons and I pay him the $500. So in the night I hear the raccoon outside try to get off of the cage and I called him and tell him what I hear. He said he will there in the morning he didnt come in until afternoon by *** The raccoon got there out The cage.was broken. The raccoon got out. He said that was his fault. He shouldve staple the cage down to the ground and he did not do that so for that he had to get another cage .he say that he is going to office and take another one to put out there. He did not. He said he had to find a different way of card in the raccoon. Hes going to poison them and from them I never see him back, I call and he say he is coming to my house never hear from him, when I call is phone is off and another time he dont answer thephone

• Initial Complaint

  Date:03/18/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted this firm for squirrel removal from the attic of my detached garage. They put sheathing over an area they said they were getting in near the roofline. They also set "traps" which proved to be the sticky pads to catch mice of other vermin. They were there about an hour and said they would check back in a day or so.I did not hear from them and went to the attic and saw gray squirrel fur on a trap (obviously the were still getting in) and I called and actually reached someone who said they would m=be out in a few days, I called a month later and got the same answer. I called last week and they said they would be out Thursday or Friday. Not surprisingly they never came. These are "con men" who get in do a lousy job and never follow up. I mean how many legitimate businesses have two phone numbers wand neither have voice mail. On invoice #**** I paid them $975 on November 2, 2022.