Complaints

This profile includes complaints for PMC Property Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  PMC Property Group

  1608 Walnut St Ste 1400 Philadelphia, PA 19103-5446

• 

  Rodgers Forge Apartments

  6809 Bellona Ave Apt B Baltimore, MD 21212-1222

• 

  PMC Property Group

  266 Pearl St Hartford, CT 06103

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From: ********************************* <*******************************************>Sent: Sunday, December 10, 2023 9:14 AM To: *********************** <********************************>; ******************************* <**********************************>Cc: ************* Subject: Fw: PMC: Final Balance Due Hello ******************, I hope you and your family are well. I am confused as to both why I have a final fee (but happy to pay it if you can explain what it is) about which you never informed me, and why you chose, when for the past two years you have successfully contacted by using my email or phone, to put me into collections for a fee that you know I could not possible be aware of. (When I finally got information from the agency, whose emails were going to my spam, and was surprised to hear of this charge, the woman at the agency informed me you had been sending me mail at the ********************************** Address, which you know is no longer my address.) You made this choice despite knowing you have means by which to inform me with my correct and current contact information, and you chose not to use it. Purposely not using any of the ways you have to contact me about a fee assessed then putting me into collections is unethical business practice and according to an attorney with whom I have spoken seriously problematic for PMC. Please inform me of the reason for this fee you assessed after my move-out, and I will be happy to pay it. I expect you will remove me from collections status given your clearly conscious decision not to inform me about the fee but to instead to put me into collections. If this does not occur within the next week, I will take appropriate action against PMC.

  Business Response

  Date: 01/10/2024

  We sincerely apologize for any miscommunication. 
  
  Our policy is that we send the final move out collections letter to your last known address if no forwarding address is provided to us at move out and we also email a copy of it to the email address we have on file for you. 
  
  On 9/27/2023 the collections letter was mailed to your last known **********************************, Richmond, VA ******** address and emailed to *************************** from our Main Office directly. 
  
  Although the letter states Lacking your payment in full, or a valid dispute, we will forward your account to our collection agency 10 days after the date of this correspondence, the account was not submitted to our collection agency until 11/17/2023 by our accountant at the Main Office.  
  
  Due to this instance, we have now changed our policy for the Main Office to reach out to us prior to sending over any accounts to collections as well as our staff calling past residents in addition to the mail and email notifications sent. 

• Initial Complaint

  Date:11/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to address a pressing matter concerning my rental property at ********************************************, which is managed by PMC Property Group. Last October, I communicated with the management team about my need to leave Pittsburgh urgently due to personal matters. My elderly parents, residing alone in Turkey, require my immediate presence, leading me to request a one-year leave from work (starting Dec 1st) and relocate to be with them. I can provide documentation confirming this from work. The management informed me that I need to sign a lease break agreement, incurring a $500 Lease Break Fee, a Cost of Re-Rental Fee, and payment of rent through the lease termination date or until a new tenant takes possession of the apartment. However, I recently discovered through another tenant's ******** post that lease transfer is allowed at ******** without a change in rent, with the permission of the management. Regrettably, this information wasn't communicated to me. Despite actively seeking someone for my apartment for 12 months with the rent increase assigned by PMC, and offering a one-month incentive from myside, I have not secured anyone for a 12-month lease. This has added significant pressure over the last month, and I feel discriminated against for not being provided a lease transfer option, as I was only given the option of the lease break agreement that I signed in October 2023. I attempted to reach out to PMC by email, but I did not receive any definitive response regarding lease transfer; they simply mentioned that they do not allow subleasing. I called them but have not been able to speak with the manager as of now.I am seeking guidance on how to address this matter appropriately. I can provide documentation related to my communication with PMC rental property, as well as information I received from the other tenant about lease transfer. I kindly request your assistance in reviewing this matter and providing guidance on the appropriate steps to take.

  Business Response

  Date: 11/28/2023

  **************************** has requested an early termination of her lease at our property located at *************************************  Our policy does not allow a tenant to sublease their apartment.  We require a new tenant to apply and sign a 12 month lease.  We market the apartment and assist with getting the apartment rented. 

  Customer Answer

  Date: 11/28/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********

  I am rejecting this response because:
  
  Last October, I communicated with the management team of PMC Property Group regarding my need to break my lease due to urgent personal matters. The management informed me that I needed to sign a lease break agreement, incurring a $500 Lease Break Fee, a Cost of Re-Rental Fee (up to $250), and payment of rent through the lease termination date or until a new tenant takes possession of the apartment.

  However, on November 26th, I discovered through another tenant's ******** post that lease transfer is allowed at the ******** Building without a change in rent, with the permission of the management. Regrettably, this information wasn't communicated to me. I have attached relevant documents, including the other tenant's ******** post, my communication with her, my communication with the building manager, and my email to the regional manager (who replied to the building manager's email chain).
  

  I want to emphasize that as soon as I saw the ******** post, I sent an email about "sublease." However, through communication with the other tenant, I learned about "lease transfer," which is different than sublease.
  In a conversation with the building manager on June 28th, she called the other tenant a liar without presenting any evidence.
  I am concerned that the situation I am facing may be in violation of fair housing laws. I firmly believe in the principles of fair housing and want to ensure that my rights, as well as the rights of others, are respected and protected.
  I kindly request your assistance in reviewing this matter and providing guidance on the appropriate steps to take. If there are any forms or documentation required to initiate an investigation, please let me know, and I will promptly provide the necessary information.
  

• Initial Complaint

  Date:10/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint with the Better Business Bureau regarding the delayed return of my security deposit by PMC Property Group, specifically ************************* and ***************************, in relation to my ********* Apartments lease in Pittsburgh, PA. I provided my forwarding address on June 21, 2023, well in advance of my lease end date, which was August 22, 2023. The Pennsylvania Landlord and Tenant Act mandates that security deposits be returned within 30 days of lease termination, or double the amount may be requested. My original security deposit was $500, and I now request double, which is $1,000, as the partial refund of $408.60 was issued on September 25, 2023, exceeding the legal deadline. This delay has caused me significant inconvenience and wasted my time. I am entitled to a total refund of $1,000, including the $408.60 already returned. I kindly request your assistance in expediting the resolution of this issue, ensuring that the outstanding $591.40 is promptly refunded to me, as required by law. I also request an investigation into PMC Property Group's handling of security deposits to prevent such delays in the future.

  Business Response

  Date: 10/12/2023

  Hello,

  We received the forwarding address for ***********************, ******************************** Apt. ******, Long Island City, NY ********  Check #**** was paid on 9/25/2023 in the amount of $408.60 and mailed to the listed address. 

• Initial Complaint

  Date:09/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ceiling has been leaking for 6 months and has not been repaired. PMC has advised there is no emergency maintenance personnel to address this issue. I have to place buckets on my floor. This is the second complaint regarding this issue that I have reported.

  Business Response

  Date: 09/27/2023

  Hello,
  
  We apologize for any delays in service. PMC uses a third-party dispatch center for after-hours calls. Our on-call maintenance team was not made aware of your service call and we have contacted the dispatch center regarding this incident. As for the leak issue, a third-party vendor is working towards a solution. Your unit was previously serviced and the vendor is determining next steps in order to resolve. 

  Customer Answer

  Date: 10/01/2023

  Complaint: ********
  
  I am rejecting this response because:

  I have first reported my leaking ceiling over 6 months ago, have been following up over the past 6 months, and always receive the same response: that PMC simply contacts a third party and does nothing else. 6 months later, no action has been taken.

  Also, the response to my complaint from PMC does not make sense. I called the emergency maintenance line provided by PMC for emergencies for my leaking ceiling and puddle of water on my floor: how were they not made aware of this if I called the emergency number provided?

  Regards,
  
  *************************
  

  Business Response

  Date: 10/05/2023

  Hello,

  Third party vendors have responded and completed work to resolve your leak issue. Several actions have been taken after your reports of the leak. When made aware that leak was not resolved, the management team contacted the appropriate vendor immediately. The vendor is currently working on next steps and your property manager will reach out once a confirmed service date has been provided.

  As for the emergency maintenance call, all calls go to a dispatch center (non-PMC employees) and the dispatch operator passes the message along to PMC on-call team members. The PMC on-call member did not receive any alerts from the dispatch center regarding this incident. 
  
  PMC is working alongside vendors to resolve this issue as quickly as possible and we apologize for any inconvenience. 

• Initial Complaint

  Date:08/31/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered a one year lease with PMC property group which ran from May 15 2022 to May 15 2023. I emailed ************************* about possibly extending my lease an extra 6 months as I was not sure if my new apartment that I was planning to move into would be ready. I only advise if it was possible to extend and asked for pricing. After seeing how much it will cost I decided to not enter any written agreement or verbal agreement with this extension. However pmc property group told me that I have entered into a month to month agreement, even though no contract was signed. I moved out before May 15th as stated in the lease. I gave pmc property group a 90 day notice that I will not be renewing my lease. They recently sent me an email stating that I am responsible for the entire month of May, even though I signed a lease which ends on the 15th. They are withholding my security deposit and I know have to pay a lawyer to retrieve this money. They have also threatened to send me to collections.

  Business Response

  Date: 09/27/2023

  ************** requested a short term extension to his lease and then decided to move out.  Once a selection is made, the tenant is responsible financially for the term selected. 

• Initial Complaint

  Date:08/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The air conditioning in the building has not been working properly all summer. We had to go through a heat wave without a working air conditioning unit. According to the property managers, there are valves in outdoor unit that need to be replaced. Corporate has been reviewing this replacement for weeks. Meanwhile, tenants are roasting in their apartments. Additionally, because the HVAC units are so old and require so much power, our electricity bill is obscenely high even though the AC barely works. Corporate is doing nothing to fix this issue despite several complaints from multiple units and tenants. 

  Business Response

  Date: 08/28/2023

  BBB,

  We are having difficulty getting the replacement parts needed.  We are dealing directly with the vendor ** to either get replacement parts or send replacement unit.  We offered to relocate the tenant to another unit and she declined.  Preferred to stay in the unit and requested an inconvenience credit of 1 months rent which we have granted and she has received.  Problem still in progress but tenant is ok at this time and has alternate cooling source.  

  Customer Answer

  Date: 08/28/2023

  PMC took the appropriate steps to resolve this issue while we wait for the AC units to be fixed in the building. At this time, I am satisfied. 
  
  

• Initial Complaint

  Date:06/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There are rats crawling out of the HVAC. This is the second year running. I was told this problem would be fixed. When I pointed out the gaping holes they were leaving between the wall and the HVAC, while they “fixed the problem” by putting a mouse trap inside the HVAC. The dishwasher doesn’t work and paint literally peels off the ceiling. For the first 6 months I was here there was a constant city code violation where they started drilling into the apartment above me at 5am. Philadelphia law allows no construction before 8 but I was told it wasn’t a building issue I needed to contact the police. I did file an official complaint, but it didn’t stop, and the construction workers chided me later. Living here has had such a negative impact on my mental health. This organisation simply believes in being marginally legal. That is they’ll skirt every law/common courtesy as long as the opportunity cost isn’t that high. Definitely requires looking into.

  Business Response

  Date: 06/01/2023

  Property manager (PM), *********************** was notified of complaint.  PM reached out to tenant and addressed all three issuse that were stated in the complaint.  

  HVAC unit in the living room has been secured and serviced HVAC filter while addressing the original work order.  Space that tenant wanted filled is the return vent that allows air to the HVAC unit.  Tenant request that it be covered because he has seen a mouse in the area exited from under the HVAC unit.  PM reviewed Work order history and saw no reports form the tenant stating that there was mouse activity.  Tenant added to service request for Tuesday weekly service.  
  
  Dishwasher was serviced 6/01/2023 by maintenance and ***** Appliances and found not cost worthy to repair and will be replaced.  
  
  There is no record or any knowledge of contruction going on the 13th floor since 2021.  And workers started after 8am to managements knowledge.  

  Customer Answer

  Date: 06/23/2023

  
   Complaint: ********
  
  I am rejecting this response because:
  

  My issues have not been resolved - there are now mice coming out of the HVAC in my bedroom. Upon talking to the other residents this seems to be a perineal problem and one which the management just conceals. I am being charge $60 a month in "allocated" electricity costs for a 1 bedroom apartment - I don't even use heavy electronics. When I told them I can't live here anymore due to the squalid conditions, they tried to deflect blame on my apartment being messy when I'd clearly been awake all night trying to deal with the mice infestation in my bedroom. I must stress it is plural, more like an army, than the 'one' listed in the management response to you. 
  Moreover, they completely denied the illegal construction at early hours but as you can clearly see in the previous email - this is not a figment of my imagination. My mental health and sleep has just been ruined since I moved here. Could you please help address these concerns while I search for alternative housing - if not for me, for the future tennants.
  
  Thank you,
  ***** ********
  *** *** ****
  **************@*****.com
  
  ---------- Forwarded message ---------
  From: ******** *** ******* <*********@pmcpropertygroup.com>
  Date: Wed, 21 Jun 2023 at 10:26
  Subject: Re: Notice to vacate ********
  To: ***** <**************@*****.com>
  Cc: ******* ***** <********@pmcpropertygroup.com>, ****** ***** <*******@pmcpropertygroup.com>
  
  I am sorry for your experience. 
  We still need to do the pre inspection
  Please advise a good time for you. Monday thru Friday 9 am to 5 pm
  This will take less than 5 minutes.  
  
  Sent from my ******
  
  On Jun 20, 2023, at 11:38 PM, ***** <**************@*****.com> wrote:
  
  There’s mice coming out of the  hvac for a second year running what possible damage could you be talking about. You lose mail constantly. The laundry has been a mess my entire stay. You had construction in the apartment above me starting at 5 am that wouldn’t stop till I called the police. 
  
  Fix these vermin issues then talk to me about who is responsible for what. 
  
  Please send me a breakdown of my utility bill history let’s have a look at how accurate that is. 
  
  Thank you,
  *****
  
  On Jun 20, 2023, at 11:47 AM, ******** *** ******* <*********@pmcpropertygroup.com> wrote:
  
  Good morning,
  
  Please see this email as our acceptance of your notice to vacate unit 1205 by 9-26-2023. Your exit letter has been attached for your records. I have also attached a copy of our move out inspection form for reference and to use as a guide for what we charge for in terms of cleanliness and damages. Please note that the amounts listed for each item are the maximum charge you can receive for cleaning and damages to the unit. Please do your best to leave the unit as clean as possible to avoid these charges. If you have documentation of how the unit looked when you moved in, please forward documentation to the Management office to be put on record in your file.
  
  Please note that someone from management will be by your unit to assess the condition at some point within the next few weeks. We are just going to assess whether we need to put in new flooring, carpets etc. These inspections typically take place during the workday so please let us know if there is a date and time that you would specifically like us to avoid, otherwise we will just need to access your unit for no more than 5 minutes to conduct the inspection.
  
  Please note for key return: our office hours are Monday-Friday 8:00 am to 6:00pm. If you will be dropping keys off during that time frame, please drop them off in the management office located at of 2201 Pennsylvania Avenue. If you will be returning keys after hours, please leave them in a marked envelope hand them to the security guard on duty at the front desk.
  
  Please note for last month’s rent: You will see a charge in your rent café account for a full month’s rent for the last month you are occupying the unit. You are only responsible for the amount due up until the day your lease ends (date provided above). You may see a balance remaining in your account after you make your final payment, which will be adjusted once the move out paperwork is processed. If you are vacating on the last day of the month you will be responsible for the full month.
  
  Final utility bill: Please note that your final utility bill will be requested from EMS when your keys are returned to your property manager. The final utility bill will come out of your security deposit if not paid at the time of the ledger balancing.
  
  Please note for security deposit: Your security deposit will be sent in the form of a physical check to your forwarding address within 30 days from your lease end date. If you do not provide us with a forwarding address your security deposit check will be sent to our office for pick up.
  
  Furniture removal: Please make sure to break down all furniture you are discarding. If you are leaving a mattress to be discarded, please make sure to wrap the entire mattress in plastic wrap (can be found at *** store, ***** etc.) and leave by the trash rooms. If you do not wrap your mattress then the trash company will not take the mattress. Additionally, we will then have to call a trash removal company and you will be responsible for the charge.
  
  Please note for elevator reservations: You will contact the front desk in order to reserve an elevator for your move out. We will provide you with an elevator key so that you can set up the elevator to go to and from your floor. Please also keep in mind that we prefer to keep all elevator reservations to a maximum of 2 hours per unit to ensure that the elevators are not tied up for an extended period of time.
  
  If you have any questions moving forward, please let us know!
  
  **** **** *** *******
  Assistant Property Manager
  
  ******* *****
  **** ************ ***
  Philadelphia, Pa *****
  
  *********@pmcpropertygroup.com
  
  ###-###-#### Option 2
  
  Option 2
  
  Emergency after hours number
  
  ###-###-#### (West of ***** ******) 
  
  <*** ********.pdf>
  <Move Out Inspection Form.pdf>

  Regards,
  
  ***** ******** 

• Initial Complaint

  Date:05/05/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since January 26, 2023 we've suffered a pest infestation at ******* **** Apartments. This appears to be a building-wide issue given the pests (rats and cockroaches) are also seen in the halls and directly outside of the building by the back gate. Rats are collecting in the garbage bins supplied by PMC which are located on their property by the back entrance. The mice are burrowing in a hole by the bins. I see a minimum of 5 rats at a time there. They've also gotten inside of the building, evidenced by the rat droppings in my linen closet. The pest issue throughout the building has been unsettling, and I dont feel that it is being addressed adequately with a sense of urgency or care from management. A response from the assistant property manager ************************* was as follows: "Thank you for letting me know about the mice. If you are still having issues in your unit specifically please let us know and we will treat it." Property Manager *********************************** has remained silent on these issues. It is still an issue to the point we had to vacate the apartment. And what about the pest issue throughout the rest of the building and outside property areas? PMC is not holding up their side of the lease agreement. We should not be liable for any fees, rent balances or penalties for terminating the lease when we were forced out by unsanitary and unsafe conditions of this building. The next plan of action will include filing complaints through ******311 and the Attorney General if this is not resolved and we remain liable for PMC's negligence.

  Business Response

  Date: 05/26/2023

  Maintenance responded promptly to any work order that was placed for extermination.  Both maintenance and an outside exterminator sprayed and left traps in the tenant's unit.  There is no infestation in the building.  Any activity outside the building in a dumpster is difficult to control obviously yet, we made sure the building porter kept the area by the dumpsters clean.  Both dumpsters were in good condition with no holes or rust and the exterminator place 2 black boxes (rodent trap) in the rear exterior by each dumpster as an extra precaution.   

• Initial Complaint

  Date:04/29/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have complained to my landlord several weeks ago about water stains on my ceiling. There is now water coming through my ceiling and no clear response when this will be addressed from management despite several complaints.

  Business Response

  Date: 05/16/2023

  We have been in contact with this resident. We had a contractor onsite yesterday and today working on the repairs. The resident did not allow the vendors access to his apartment today. I provided an update and told him they will be returning another day to finish up their work. He will be emailed once we are provided with a confirmed service date. 

  Customer Answer

  Date: 05/17/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  

  PMCS response is disingenuous and misleading. I first reported a leak in my ceiling on March 20th, 2 months ago. It is yet to be resolved. A third party contractor was supposed to come out on Monday, according to PMC (after over a month of complaints). No one came to resolve the issue, despite me waiting around all day. I received a call when I was at work yesterday (Tuesday) asking if I would be home, and I advised I was not home. I have no idea when this will be addressed. PMC continues to fail to address this issue with no end in sight.
  
  Regards,
  
  *************************

  Business Response

  Date: 05/18/2023

  Third-party vendors were onsite on 5/15 and 5/16 to work on the leak issue. The vendors are returning on 5/19/23 to continue working. They anticipate the work being completed by end of day tomorrow. If anything changes, management will update you. Once management receives confirmation from the vendors that the work is complete, they will notify you and schedule any touch up repairs needed in your unit. 

• Initial Complaint

  Date:01/17/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About two weeks ago, on December 27/28, 2022 I physically went into the office and requested to speak to a manager because of multiple issues I have had with the apartment complex. I left my name and number with the individuals in the office. No one ever returned my call.On or around December 27/28. 2022 I discovered a package was stolen. When I moved into ***********. I was informed that there was a regular attendant at the front desk of ***********. Since living there, I have never seen a representative at the front desk. Therefore, I was provided incorrect information about the residence prior to entering my lease which has caused safety concerns for myself and has allowed for theft throughout building.A month ago, the leasing office informed me that I had to turn in my key fob to the office and that it would be returned in a few weeks. They stated that this was because the building was updating the security entry systems and they would have to update the key fobs. More than a month later, I have not received any update from management. This has created major safety concerns, as residents are now required to travel down a public alley way that is unsafe to enter the building. Again, this is in violation and in direct contradiction to the information regarding safety and entrance to the building that was provided to me prior to entering into the lease agreement.Additionally, when entering the lease agreement, I was informed that I would have 24/7 access to the gym located in ***************** St. Since moving in the gym has been completely closed to residents and later altered to only be open Monday-Friday from 8am-5pm. Those hours are not reflective of the information provided to me upon entering into my lease agreement and are unreasonable for residents to appropriately use the facilities.Lastly, on January 7, 2023, there was emergency flooding throughout the building starting around 11:00am/12:00pm. Management provided no updates until hours later.

  Business Response

  Date: 01/18/2023

  Hi ******************,

  Thank you for bringing this to our attention. We take complaints and feedback from residents seriously. We have been in communication with ***** and are working to resolve her issues. For reference, I will provide a summary below:

  We had a flood that occurred on January 7, 2023, a little after 1:00 pm.  This was an unfortunate incident that was caused by a resident moving a piece of furniture in a stairwell.  The resident accidentally struck a sprinkler head and started the flooding.  The fire department was immediately notified and they responded to this emergency.  Our team was also notified, and immediately coordinated responses for the sprinkler system, elevators, and emergency disaster services to address the multiple issues resulting from the flooding.  After we had an assessment of the damages, our first email went out to all the residents at 4:00 pm.  We use this broadcast email system to offer the most efficient means of keeping the residents informed.
  
  It is very unfortunate that her package was stolen, and we are and have been working with the ******* Police Department on this issue.  We do have a security service for the property in the evening to early morning hours stationed at the desk in ** ******************. We apologize that ***** had a different understanding of where this guard is posted.
  
  We did have the gym closed and then opened on a daytime schedule due to security concerns.  It has been fully reopened and available 24/7.
  
  We are working diligently on the new access control system for the ***** building. Because the new system requires an internet connection, we engaged ******* to provide internet access to the area where the panels are located for the system.  ******* was delayed with providing us with this connection until late last week.  We have the new access system scheduled to be fully installed within the next few days.  Once it is installed, we will begin the registration process for the new fobs.
  
  Please let us know if you have any questions. 

  Thanks,

  ******************* & ********************* (PMC Management)