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Business Profile

Book Publishers

F.A. Davis Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Book Publishers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/16/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My teacher gave a code to purchase a digital book. The website will not allow me to purchase. I did not sleep last night and I submitted a ticket requesting help at 0730 this morning. I last spoke with someone around 1600 (4 p.m), and I was told that someone would contact me and tell me how to purchase a different way. I received an email with the same lame excuse about something totally different. Noone has yet to help me. This homework determines my future because if I can't do it I forfeit my seat in class. They are playing with life. I just want to purchase my book and go about my life. They are being very nonchalant. There are several other books that could be used. I will surely encourage my teacher as well as others to use someone else if these people don't help me.

    Business Response

    Date: 12/14/2023

    November 30, 2023 

    Dear ** *******, 

    Thank you for bringing to our attention the issue faced by our customer while placing an order on our website. We value the feedback and apologize for any inconvenience caused. 

    ********* ******* submitted a Customer Support ticket about her being unable to complete a purchase on November 16, 2023, at 7:26 am which is outside of our normal business hours. Our normal business hours are Monday through Friday 9:00 am-5:00 pm. A Customer Support Specialist responded to her inquiry in less than 2 hours. The reply was sent at 9:19 am on November 16, 2023. 

    ********* explained in her ticket that she desperately needed help completing her order. The Customer Support Specialist extended our apologies and explained that the credit card transaction was unsuccessful due to an Address Verification Service discrepancy. 

    Based on our credit card transaction records, it appears that *********'s card failed multiple times due to a mismatch in the billing information she provided during the order process. ********* initially entered the Bill To information as ********* *******, with an address of **** ********* **, Evans GA *****. However, after correcting the billing information associated with her credit card to reflect ******** ****** with an address of **** ******* ******, Winter Garden FL *****, she was able to complete her purchase the next day. 

    We would like to inform you that we have included documentation related to the email correspondence, credit card transactions, billing information provided by the customer on our website, and the successful credit card transaction. We assure you that we are willing to provide any additional documentation required to resolve this dispute and reach a mutually agreeable resolution. We aim to cooperate fully and demonstrate our good faith efforts to resolve this matter. 

    We are happy to reach out to the customer to confirm that she did complete her order on November 17th and that the issue has been resolved. 

    Sincerely, 
    Manager of Customer and Digital Product Support 
    F.A. Davis Company

F.A. Davis Company is NOT a BBB Accredited Business.

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