We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Publishers Periodicals

Metro Corp.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Publishers Periodicals.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/21/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 2019, I subscribed to Philadelphia Magazine. After a year, I did not renew my subscription, but I continued to be charged for the magazine. I have not received the magazine in four years. I want my money back and I want the monthly charge to stop.

  • Initial Complaint

    Date:12/19/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 2022-Received (in the mail) special offer for a 3-year subscription to Philadelphia magazine Sent check for $17.99 (for 3 years) on 6/1/22. Check cashed on 6/8/22.Contacted Philadelphia magazine fulfillment office by phone in August 2022 and asked status of subscription. Was told there was a new system in process and they couldn't help me for 3-4 (additional) weeks (to mid Sept).I sent a follow-up email in September 2022 with a copy of my cancelled check attached. Received emails from "Alleo" and "Steve" on the same day (9/20/22). Alleo's email said my subscription/check was never received and I should send a copy of my cancelled check. Steve acknowledged receipt of my payment with an apology and said my subscription would begin with the Sept 2022 issue and end with the Aug 2025 issue. As of 10/31/22, I had only received one issue and requested cancellation of my subscription. My subscription was cancelled as of 10/31/22. Subsequently I received one more issue. Today, 12/19/22, I received an email from "Jassa" acknowledging that my subscription was cancelled, but no refund is due. Let me be clear, this was supposed to be a 3-year subscription for $17.99. The original solicitation stated that a refund would be provided for all unsent issues or in the event of cancellation. I received two issues of the magazine and am requesting a refund of all unsent/cancelled issues.

  • Initial Complaint

    Date:09/13/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trying to cancel a magazine subscription. My debit card was charged on September 1. I called to cancel and get a refund. They said “their system is in transition “and they can’t do any refunds. So I asked how they were able to charge my account if they can’t use their system. No answer. Also sent an email September 2, Also asking to cancel and get a refund. They just said they sent an email confirmation when it takes place. Today is September 12, no action. Called again twice, sent another email.

Metro Corp. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.