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Business Profile

Remodel Contractors

Two Kings Remodeling LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/02/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contact Two Kings Remodeling to have work completed in my basement because of a flood. An estimate was given to me on November 13, 2022. Mr. Carl (one of the contractors and owner) asks for a deposit of 7,043.77. We agreed to a deposit of $4,000. and I would pay for all the materials needed. I gave Mr. O****** a check for $4,000. The bank would not cash this check because of the amount. They required the check to be deposited. After getting a call from Mr. O****** stating his dilemma, I wrote two checks for $2,000. Mr. O****** was able to cash one check. He had to wait until November 15, 2022, to cash the second check. I decided to cancel Mr. O******'s services after reading several bad reviews. I called the bank and put a stop payment on the second check for $2,000. When I called and canceled his services, he stated he would refund my money on Friday, November 18, 2022. I never received the money which should have been cash. I called Mr. O****** and he stated he put the money in the mail with an explanation of the charges. He said he had charged me for travel and planning. I called Mr. November 25, 2022, and told him I never received the money. I have left a several message on his personal and business telephone. I have not spoken to Mr. O******. He has never responded to any of my message.

    Business Response

    Date: 01/20/2023

    From: carl o****** <*************@*****.com>
    Date: Thu, Jan 19, 2023, 8:42 AM
    Subject: Return payment for *** ********
    To: <****************@*****.com>

    Hi **** ******** This is Carl ****** ****** O****** Yes you can come and pick up two checks for the payment in which belong to you he has explain the situation with me couple of weeks ago and he  would like to return the money to you if that's alright with you *** ******** one you can come either Monday on the 23rd of January for the amount of $500.00 and $1300.00 I will be giving it to you myself do to his medical & hospital situation ok. The $500.00 can be available on Wednesday which can be cash at ******** ******** or your branch of your choice and the $1300.00 can be available on February 1st due to his disability. I know he told me that he was going to due $1500.00 but I told him $1800.00 due to Greg has not returned his portion. He felt that getting material and travel expenses was his payment. I myself would like for us to come together an solve this matter and believe you will be paid if you like to speak to me personally I can be reach at ************ like I said my name is Jessie O****** and my address is **** ******** *** Philadelphia pa.***** I truly hope to here from you I will be looking your call or response. Ty and have a Bless Day

Two Kings Remodeling LLC is NOT a BBB Accredited Business.

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