We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Rentals by Owner

Elegant Urban Retreat in the Heart of Center City

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Rentals by Owner.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/08/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My sister D and I wanted to surprise my dad with a little birthday trip to ************ in ************, since our family has been through a lot these past few years. D has been in a lot of body pain and uses Canadian crutches, my dad recovered from having a stroke and my mom recently had a **********************. All I wanted to do was take them on a small trip so everyone could relax and enjoy the summer due to all of there medical conditions and unfortunately, the trip turned into a nightmare.We had someone book the trip for us while we got everything ready and the first thing that I was told about the trip is that there was no refund after it was booked due to short period of time the trip was made. Secondly, I got a message saying we had to pay extra for a parking space located in the garage in front of the condo. Thirdly, I **********, drove several hours to reach the condo. After 8-9hrs of driving, the directions led us to a dark alley way. I was approached by a call girl at 11:30pm which scared my family so I called the hostess and she directed us to the back entrance of the condo building. The condo pictures showed a couple of steps but when I opened the front entrance to the condo door, there were at least a dozen steps to reach the four units . There was no elevator or lift to assist my family to get to the 3th floor. I contacted the host of condo and Vrbo and no one was helpful with alternate options to find another room or hotel nearby. We became stranded and my little sister reacted in a very disrespectful way because she was tired, in pain and the host and vrbo refused to give us a refund for not stay in the most dangerous place. We contacted the hostess and **** several times and the host indicated if nothing was damaged they would refund us.**** has recently changed their policy and will not refund us anything.Please help us with resolving this current situation.

Elegant Urban Retreat in the Heart of Center City is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.