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Business Profile

Baker

Oteris Italian Bakery

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Oteris Italian Bakery's headquarters and its corporate-owned locations. To view all corporate locations, see

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Oteris Italian Bakery has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/12/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A associate took my order over the phone on 1/19/2024. I ordered a full sheet cake and 2 dozen cupcakes for pick up on Saturday 1/20/2024. The associate took my payment over the phone. ***** said she would text me and I was responsible for replying back with the writting on the cake. I responded with the image. Clerk processed my payment while I was on the phone and told me payment was recieved. I did not receive a payment receipt or order confirmation. I was unable to pick up the cake on 1/20/24 due to a snow storm that started late friday night. The store contacted me on 1/21/24 and 1/22/24 to tell me the order was ready. When they left a message they did not tell me their disposal policy. I called back on 1/21/24 and received no answer or return call. I called again on 1/24/24 to come for pickup due to not getting through previously. Clerk placed me to hold to see if my order was available. ***** returned and stated that the order was disposed of and no credit/refunds were available. I told the clerk ** calling to pickup the cake and she said its nothing she can do. I asked to speak to the manager. I spoke to the manager and she told me the policy was after 5 days they dispose of the cake due to freshness and the stores policy of not giving back a refund or credit is printed on the receipt. I told her I never received a receipt of any kind (via email or text) and the store has my contact info. However I never recieved a receipt so i did not have any of the store policy information nor was I provided that info in writing or over the phone. This was day 4. My cake should have been available to me even according to their policy and it was not. The Manager bluntly told me their was nothing she would do to compensate me. I am outraged that this company would take advantage of their customers. This is their company. They are aware they don't issue receipts. They were also aware they didnt explain their policy and that is their responsibility I want a full refund.

    Oteris Italian Bakery is NOT a BBB Accredited Business.

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