Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/21/23 I went to Bakers Centre Laundromat. The customer service was terrible. I spent almost 60$ on washers XL. During the process one washer didn't completely drain leaving My clothes saoking wet. I began drying which isnt free as advertised and get to the last load . I start taking bags to the car while the last load is in Dryer#** . I walk next door for food and come back upon entering I could smell something burning. To my surprise it was my clothes in dryer #**. They had caught fire Ruining the whole load. I am ****** and wear an overgarment everyday with a *****(scarf) on my head and a *****(veil) to cover my face. Within the load were alot of my religious garments and have been completely destroyed. The attendant called her manager ***** who refused to give me her contact information that i might contact her about a resolution. They offered to replace Laundry credit on the card and wanted me to leave the clothing there as evidence which i refused. My Attorney reached out with an itemized list and a letter on 1/30 no response received. I tried calling the number provided as well as Social Media.The Business has breached their duties of reasonable care in the circumstances. Res ipsa loquitur the facts are obvious. Dryers shouldn't burn clothing Unless they're neglected by staff for example the lint traps not being emptied etc. This being the month of ******* I have taken an incredible burden by having my garments burned to a crisp. But not having the finances to replace them and not receiving any response from the laundromat has been incredibly depresing upsetting and disheartening to say the least. I had pieces in that load that can never be replaced. The Owners haven't even reached out to offer an apology let alone to check that we were ok after riding home with burnt clothing remains still actively smoking. I am seeking payment for my items destroyed in fire and refund for the monies spent in and applying to Bakers Centre Laundromat on such day

  Business Response

  Date: 05/15/2023

  We have received your BBB complaint.  This is similar to the other complaints we received from you regarding the incident on 1/20/2023, however it is the first time we are hearing about the washer not draining.  The same washer was used by other customers that night without any issues or complaints.  Had you informed one of our attendants that night about the washer not draining properly, they would have assisted you with that issue.
  Regarding the issue you had with the dryer, we, unfortunately cannot be held liable for damage caused by customers not following the care instructions on their garments and/or leaving the store, causing items to be left unattended.  Those policies are clearly stated one each machine and signs throughout the store.  The burning was caused by plastic beads on the garments, as stated in your list of items.  Plastic beads on clothing should not be placed in the dryer.  In addition, you stated that you left the store and based upon our video camera recordings, you were gone for at least 30 minutes while your clothes were in the machines.  We have signs posted that state customers cannot leave their machines unattended.  The plastic from your garments melted in the dryer causing significant damage to the dryer drum.  The dryer was subsequently out of service for a week while repairs were made to remove the melted plastic and the burnt smell.  We completed the repairs and covered the cost of those repairs ourselves in addition to our legal fees and video recovery fees.   We did offer to refund you the cost of your washer on 1/20/2023.
  In addition, our dryers are free as advertised.  Dryer dollars are added to the customer's laundry card according to what size washer is purchased.  The free dryer dollars appear on the customer's laundry card.  We also pride ourselves on running a clean laundromat and we clean the dryer lint daily.
  Bakers Centre Laundry values our customers and we always have an attendant on duty to assist with any issues or questions as customer service is our number one priority.

  Customer Answer

  Date: 05/19/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because its false . I asked fir assistance which i received from the first gentleman who was glad to assist. If ***** and ***** watched the tape they would knjw that. Secondly the four niqabs in question have glass beads which are designed to withstand such heat. And have been washed and dried before.  The fact that they receiv3d every inquiry but failed to respond until now gives they wanted this to go away . I had no plastic in the dryer amd it would take 1250c to burn glass beads. The issue was nit me leaving because again if they watch the tape they would know I had friends in there as well who also records and are willing to testify on my behalf. It saddens me that they would accuse me instead of taking responsibility for their dryer malfunctions.  I am ?? percent positive Bakers Centre Laundromat are rude disrespectful and couldn't care about customers otherwise I would have received a response when my attorney contacted them. 

  
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