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Business Profile

Self Laundry Service

Xtreme Laundry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Self Laundry Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/12/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In June 2022, I purchased a laundry card for $1 in order to use the laundry's facility to wash my clothes. On October 11, 2022 I went to the same Laundromat to wash clothes using my prepaid laundry card, but my card was rejected by the machine. I informed the owner that my card was rejected but I have a cash balance on the card. She told me that I have to purchase another card for $1. I asked her will my funds from my present card be transferred to this new card and she said no. At this point I asked for a refund of my money that was on the present card and she refused. I would like a refund of my money and this matter looked into. This is robbery!!!!

    Business Response

    Date: 11/15/2022

    It is important to note several things associated with the complaint.  First, when we assumed the store, we ran the equipment as is for only 2 months, as our plan was a complete retool.  During those first two month we conveyed to customers that a shut down was occurring and that when we reopened the existing card system would no longer be accessible or valid.  We highly recommended and posted signage that customers should not overload cards for this reason.  When the store reopened, in October of 2021, the ****** cards the customer is referring to no longer were any good and any history of them were lost with the conversion to new systems.  Since October, ****** Laundry has run on a ************ card system and doesn’t operate any ****** equipment anymore.  If the customer loaded a card at our store in June of 2022, it would have had to be a ************ card which is very different from the ****** card.  The number that was shared is not in our system and we can share reports to show that if necessary, that card number is not available in our system.  We can also share reports that show our new system and equipment up and running October of 2021, which we negate a card load on this card in June of 2022.

    Reviewing with my attendants, not the owner as I nor my wife were there, she recalls this customer as says this was explained to the customer and she got very angry and argumentative, however, and unfortunately there was nothing our attendant nor us can do as we can not see the balance on said card and have no proof of said balance as it wasn’t part of our store system post October, 2021.

    When the store was purchased, it was an asset sale only, we did not buy the rights or liabilities of R&D Laundromat, we feel we were very upfront and supportive of the current customer base during the transition and did everything we could to allow customers to consume any open liability by running the store for 2 months and working with them to adjust balances.  If, the customer has a current ****** laundry card and can show any mishandling or equipment challenges, we have always worked with them to either rerun or refunded funds lost, however, the dates and timelines conveyed by this customer with the account in question, do not line up.

    Very Respectfully,
    David * K******
    Owner

Xtreme Laundry is NOT a BBB Accredited Business.

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