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Business Profile

Skin Care

May's Skin Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Skin Care.

Complaints

This profile includes complaints for May's Skin Care's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

May's Skin Care has 2 locations, listed below.

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    • May's Skin Care

      7004 Souder St Philadelphia, PA 19149-1728

    • May's Skin Care

      228 N 9th St Philadelphia, PA 19107-1822

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/28/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently discovered that their second location 3140 Willits Rd., Philadelphia, PA 19136 where I opened my membership has been closed without any prior notice. I had paid $1,200 for 12 facial treatments and $850 for a 10-session *********** therapy package at that location. When I contacted them, I was informed that I could visit your Philadelphia location instead. However, this option is not convenient for me due to the distance and the additional expenses associated with parking. Considering my current circumstances, it is not feasible for me to travel three hours back and forth for each appointment. I appreciate that they are willing to offer products in exchange for the remaining balance, but I am disappointed that they are refusing to provide the full value of the remaining balance of $855. I believe it is unfair for me to bear the consequences of the closure of the location where I originally signed up for the membership. In light of these circumstances, I kindly request that them either refund me the remaining balance of $855 or provide me with products of equivalent value. I believe this would be a fair resolution considering the inconvenience caused by the closure and the impracticality of visiting the alternative location. I value the services and products the salon provides, and I hope we can reach a mutually satisfactory resolution. I look forward to your prompt response and appreciate your attention to this matter.

    May's Skin Care is NOT a BBB Accredited Business.

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