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Business Profile

Sports

Philadelphia Wings

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/01/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 28th, I informed *****************, my Account Representative, that I would not be renewing my Season Tickets as my budget is a little tight and I even tried reminded him on Friday April 12th that I did not want to renew. At that point *** let me know since I did not fill out a ****** Form that that I do not recall seeing, as many of my emails that come directly from the Philadelphia go into my Spam, by March 26th that there was nothing he could do and I would have to purchase the season tickets I could not afford for a season that doesn't even start for another 7/8 months. We went back and forth via email on the 12th with me reiterating that I had told him back on February 28th, well before the March 26th deadline, that I didn't want to renew. ***** Fargo has tried charging me my initial deposit on Tuesday April 30th but there was no money available as I've already mentioned things have been a struggle lately. I reached back out to the Philadelphia Wings to fix the situation, but they are ignoring my emails. According to ***, the NEEDS of a multi-billion dollar company outweigh those of a single father struggling to get by. My account number is *********.

    Business Response

    Date: 06/14/2024

    We have dropped Mr. ***** season tickets as he requested.  That said, he did agree to our auto renewal within our terms and conditions.

     

    Thank you,

     

    *******************

    Director, Membership Services

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