Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/18/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In late July my door was ordered. The door delivered was incorrect. The installers left to go to ********** during install. I told them I would run a short errand. The installer (*****) asked would it be okay to hop my 6' fence and climb onto my deck if I was not back before them. I said NO. I told them it was the wrong door but allowed them to install and the company came and removed the door and reinstalled in 2 weeks. I was supposed to also get metal caps on another door as part of my $1800 charge. My deposit was $1200. I was called by phone for the balance and I used a ******** card. He said he would deduct $150 from the $600 since the capping wasnt done. That was in August/early Sept. This week I got another call for the full balance and the man was screaming, demanding and rude. I said I already gave you my credit card info. He denied calling. He threatended me with a Lien on my property. I was at work and this call was upsetting. I checked with ******** and they said there was no payment to Perma Seal. However, someone collected by card info by phone twice and this is upsetting. To add, the week before Thanksgiving from a summer transaction, I am being threatened and hollered at by someone demanding payment and threatening a lien on a payment I was sure I had made. I do now know that the company was lax in crediting the payment and a little unsure as to why someone would call for my credit card twice and not collect the money minus the capping cost. I do not feel that I should have to now pay the entire and I was considering another door but this was not a good experience at all. The man on the phone also claimed a letter had been sent to me. I was not and has not. Threating to put a lien on my house for your mistake or someone collecting my credit info as a scam perhaps has me also concerned. I am a senior citizen.

  Business Response

  Date: 11/20/2023

  **************** owes the balance. Her credit card info was discarded as a security measure as we always do. Nevertheless, the office discarded her info prior to debiting her account. **************** insisted she is not paying the balance because we should have already debited her account. We told her the balance was never paid and if she doesn't pay we may put a mechanics lein on her account. She said she would call her credit card company and verify we did not debit her account. Obviously, she did verify this and now does not want to pay what she owes. We are sorry for any inconvenience but she needs to pay her balance. 
  Respectfully yours 

  PermaSeal 

  Customer Answer

  Date: 11/24/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: You have not stated what I owe,as there was an additonal cost on the initial  bill for capping of my already installed front door to my home.   I was informed that there would be a deduction for same of$150.00   What is the amount that I need to satisfy this and also the tatics of this company and your representatives leave a lot to be desired, included the ill manner in  which  I have been handled, the comment of illegal entry to  my property while your installer had to leave to  get  more materials, the salesman threatening and screaming at  me and the wilfull disregard for inappropriate communications. 
  
  Regards,
  
  *************************
  

  Business Response

  Date: 11/27/2023

  The original balance was $660.30. We deducted $195.00 not $150.00 for the inconvenience. Please remit the amount due of $465.30. Call the office to submit your information or send a check to **********************************. Southampton, Pa. *****

  Thank you,

  PermaSeal

  Customer Answer

  Date: 11/27/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution does reflect what I owe.  As I believed the amounts were deducted, several months ago, I will pay the balance of $465. however, calling at a time when my budget is tight, makes the payment not immediate to you, but by year end.  Futher, I still note your tactics were poor business practices and the rudeness is not becoming of a business and the fact that you ignored at all levels my complaint about how I was treated is still unacceptable.      
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:10/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband initiated contacted with the owner (Lane) of Perma Seal to purchase windows for our home. **** came out and measured the windows and provided the estimate. A deposit was given and a few weeks later the windows were installed (4/25/23) except for the basement window (that was still on order). This is not our first time doing business with this company. We've purchased windows from this company multiple times before for our other properties and had no issues. We just tried to open the 2 front downstairs windows for the first time on 10/20/23 and was only able to open them about 3 inches if that. My husband contacted **** the same day and informed him of the issue. I was informed that **** was going to call my husband back with a scheduled date to come and check out the windows. As of October 25, 2023 no return call was received. I placed a call to Lane on 10/25/23 and introduced myself and explained the issue. He recalled speaking with my husband and stated "Oh, well that was like 6 months ago". I explained yes and it was a vacant house with central air. We had no need to open windows at all until now when showing the house to prospective tenants. I am not a window expert but I know I paid for brand new windows and the windows that was in the house before opened all the way up. These do not and I would like them fixed. I was informed from **** that he will call the office and place us on the schedule for an appointment. He requested that I text him my name phone number and address. I asked how long do I have to wait for a return call, because my husband called Friday and you still have not called us back with an appointment. **** said that he was not sure but he will give me a call. I sent the text with the requested information and we have yet to receive a call back with an appointment. I just want my windows repaired so we can move on with life.

  Customer Answer

  Date: 10/30/2023

  My husband's name is ****************

  Thank you

  Customer Answer

  Date: 10/30/2023

  I have attached the text message that was sent from the owner which is questioning me contacting BBB. I also attached text messages sent to my husband from the owner stating we are on the schedule for service. So I called the owner asking for a date of when this scheduled service may take place and he would not give a day date time or range. He was very angry that I contacted the BBB and he stated that "this is not an emergency. You are acting as if your roof collapsed its windows, its not that deep. Someone will be out when they can. You are on the schedule". Then he said he had another call and disconnected communication. He also stated that he will be contacting the BBB and telling them I am on his schedule and the BBB will be fine with that! I should hope not because placing me on an infinite schedule does not resolve the problem. I'm not asking to come immediately but at least give me a real day date and time of an appointment and keep the appointment. 

  Business Response

  Date: 10/31/2023

  Dear Sir/Madam,

  Permaseal always maintains goodwill with all customers. The customers were informed that there is a service logged in for them.  They were informed that we will contact them to schedule the service. At the time of the notice we talked to the customers less then 3 business days ago.  Any questions please call our office at ************.

  Thank you

  PermaSeal

  Customer Answer

  Date: 10/31/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  The business was originally contacted by email on 10/19/23 and then a phone call was placed on 10/20/23 because no response was received from the text.  Placing me on a schedule log means what?  I would like to be given a legitimate day, date and time.  Placing me on a schedule with no set time range of when this date will occur is unacceptable. Especially when the owner bragged about how he was going to satisfy BBB by stating he is going to place me on a list.  I would like to be informed of a date.  I was informed I would be on a list but what is this list for and how many people are on the list before me, what is the process and procedure of this list?  

  Regards,
  
  ************** & ***************

  Business Response

  Date: 11/08/2023

  We are in the process of scheduling the service.

  Thank you

  PermaSeal

  Any questions? Feel free to call ************

  Customer Answer

  Date: 11/08/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********,  I also *** also received a text message stating that he will come out tomorrow (November 9, 2023 between 11am and noon).  As long as the company keeps their word, I can say I find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********
  

• Initial Complaint

  Date:10/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gave the company rep downpayment  for porch repair to be completed in a week. After two weeks of not hearing from the contractor, several messages left on the voice mail were not returned. Certified mail sent requesting a refund was returned undeliverable. A visit to the purported office disclosed a mail delivery office rather than a regular office. A check provided was negotiated at a check-cashing business rather being deposited in a business bank account.

  Business Response

  Date: 10/21/2022

  Dear Sir/Madam,

  We pride ourselves with customer goodwill. We have already sent a refund back. We could not acquire the product the customer wanted. Our contract says an approximate time of delivery and completion. When we were informed his porch column was not readily available because of pandemic issues, we sent his deposit back. 
  

  Sincerely,

  Bob H******, Mg