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Business Profile

Student Loan Services

Wic Documents

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Student Loan Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/02/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear BBB,I am reaching out to inform you about a distressing situation in which I fell victim to a scam involving a fraudulent entity named *******, purportedly offering federal student loan repayment services. Unfortunately, I mistook this illegitimate merchant for the genuine loan servicer, ******.Here's a breakdown of the events leading to the scam:Initial Contact: I received what appeared to be official-looking correspondence from *******, claiming to provide federal student loan repayment assistance. This communication likely arrived via email, phone, or mail and may have seemed legitimate at first glance.Deceptive Representation: ******* employed deceptive tactics to mimic the appearance and branding of Mohela, creating the illusion of legitimacy. They may have utilized logos, terminology, and formatting similar to those used by Mohela to deceive unsuspecting individuals.Sense of Urgency: The scammers induced a sense of urgency, insisting that immediate action was necessary to address purported issues with my student loans. This urgency may have pressured me into making rash decisions without thoroughly verifying the authenticity of the merchant.Payment Request: WicDocs directed me to make payments using unconventional methods, such as wire transfers, prepaid debit cards, or cryptocurrency. These methods are favored by scammers due to their lack of traceability and potential difficulty in recovering funds.Realization of Fraud: Upon discovering discrepancies or inconsistencies in the transaction and subsequent communications, I became aware that ******* was a fraudulent entity posing as Mohela. This realization prompted immediate action to report the scam and mitigate further financial harm.Thank you for your attention to this matter, and I appreciate any assistance you can provide in resolving the situation.Sincerely,***********

Wic Documents is NOT a BBB Accredited Business.

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