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Business Profile

Tanning Salons

Sun Tan City

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tanning Salons.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/04/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I DONT HAVE AN ACCOUNT WITH SUN TAN CITY. THEY HAVE BEEN CHARGING ME SINCE NOV 16TH 2021 ($71.49 A MONTH) FOR A TOTAL OF $1265.42. I TRY TO LOOK UP INFORMATION AND I HAVE NO ACCT (SEE ATTCHED)I TRY TO CONTACT THE BUSINESS AND THERE IS NO NUMBER I WANT A REFUND. I DID NOT AUTHORIZE THESE CHARGES. I FEEL LIKE THE EMPLOYEES ARE EITHER SETTING UP ACCOUNTS FOR BONUSES OR HAVING ME PAY FOR THEIR FRIENDS. I DONT KNOW. I UNDERSTAND THAT I DIDNT NOTICE RIGHT AWAY (AND THAT IS MY MISTAKE), I WOULD LIKE ASSISTANCE GETTING THIS RECTIFIED, PLEASE! I HAVE SHUT DOWN MY CC NOTIFIED THE BANK OF FRAUD

    Business Response

    Date: 04/07/2023

    The client signed up for her membership on 1/4/2022 and was able to successfully cancel through her online account on 4/4/2023. Our memberships are open-ended, meaning that if you wish to stop the automatic drafts and no longer use the services, a cancellation must be conducted either in the salon or through an online account. Reviewing the client's tanning history, she has not used the services in some time. As a courtesy, we have refunded up to 1 year of her unused services per our 1-year policy. The refund in total is $857.88. The client will not be billed further. As for the charges she attached to the submitted complaint, these are prom previous packages/products purchased, and the sign-up cost she paid when she joined in January 2022. The products/packages/membership were used for these purchases, and we will not be moving forward with a refund for these. 

Sun Tan City is NOT a BBB Accredited Business.

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