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Business Profile

Taxi

Germantown Cab Company

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    At 7am and 3pm a driver picks up and drops off a child going to and from school, Monday through Friday. Every morning at 7am, the driver honks the unnecessarily loud horn and we've repeatedly asked him not to.--- ******. Prohibited Conduct. (14) Sound Emanating From a Motor Vehicle. Notwithstanding anything to the contrary in subsection (7) ("Sound Created in the Right-of-Way"), no person shall create or cause, or permit the creation of, sound emanating from a motor vehicle, at a level of five decibels above background level measured from a distance of 25 or more feet.---I finally was able to figure out what company it is because the vehicle is missing the required identifiable information, *******. Commercial Vehicles to Display Name, Address and Telephone Number of Owner. (1) The term Commercial Vehicle shall mean any vehicle used, constructed or equipped for the transportation of goods, wares, merchandise, tools or equipment in trade, commerce, repair or service work. (2) Every commercial vehicle operating on the streets of the City shall at all times display permanently on both sides of the commercial vehicle in letters and numerals not less than three inches in height the name and address of the owner, and the type of business for which the vehicle is used. The name, address and telephone number of the owner and the type of business for which the Commercial Vehicle is used shall be printed on the vehicle or contained on signs affixed to the vehicle.---After Googling the telephone number and finding out the vehicle is part of the Germantown Cab fleet, I used the email address for complaints provided on the website, ***************************************** however, that email came back as 'address not found 550 5.1.1 The email account that you tried to reach does not exist.' I attempted to call the company, but no one picked up the phone in the span of 45 minutes, from 2:45pm-3:30pm.

  • Initial Complaint

    Date:04/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My child who has special needs transportation route for school is assigned to Germantown cab. We live in ************ my child attends school in ** its about an hour each way. Germantown cab is constantly late if they arrive at all. On multiple occasions my child has missed school due to no show transportation. When these incidents are reported to Germantown cab the call gets passed around from person to person I am sometimes placed on hold for 30 minutes or longer just to be informed my child will be picked up within the next two hours. By this time its already 10am. The end result is a no show Cab. Germantown cab is very unprofessional. The vehicles are always broken down and very poorly maintained. Customers should be shown respect and be treated fairly. Employees of Germantown cab would not want their family to be treated as such.

Germantown Cab Company is NOT a BBB Accredited Business.

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