Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/30/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After speaking to business owner ********* on the phone the afternoon of Sunday, Sept 1st about online training and dental supplies, she assured me the order would be processed and sent out immediately and we would schedule the training for the middle of following week allowing me to fit into my schedule. She offered me an option to venmo her immediately. I opted to complete the online order so I had a copy of the ********************** a confirmation email stating I would recieve another email when my package shipped. That's the last email I'd get. On Sept 5th I attempted to contact the business via email requesting an update when I noticed my order still said pending. There was no reply. On Monday September 9th I sent a text to the business number requesting an update and a tracking number. ********* replied and apologized. She said she had unexpectedly come down with Covid and would be back to work the next day to ship my purchase along with some freebies for the hassle. I agreed to this and after 5 more days at which in no point in time did ********* make any attempt in good faith to reach out to me, I again texted her on Friday the 13th in one last effort. She again said she had not expected to be so sick and did not like her employees to package the boxes in case they missed items but she was going to FaceTime them so they could mail it first thing in the morning and we could schedule our training for mid to late the following week. I replied that I could schedule around her and I never heard back. I find it extremely disheartening and unethical that someone would just that $2360.00 from someone, when they could place a hold on it to ensure the funds were available. Now it's cost weeks of time, trust, I've had to cancel my card and multiple transactions. I came to her with hopes of building more for myself and buying into her story. I did months and months of research to make sure I chose right and saved every spare dollar I had just to look like a fool.

  Customer Answer

  Date: 11/26/2024

  Today is the last day that the merchant has to respond to the open credit card dispute. I've checked 3 times in the past 30 days and To the best of my knowledge,  she has never answered the banks request. However, she has tried to contact me claiming that recieved the dispute and she sent my merchandise it must have been stolen and the bank took my money from her and if I'd just drop the claim and send her my money back for a second time, she'd make it right. She was not able to produce any tracking or shipping information when asked. I was advised by my banking institution not to respond. I was issued a temporary credit from the bank while waiting for the merchant to respond. And won't know about the next steps until next week.