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Business Profile

Ticket Brokers

Scribnia LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ticket Brokers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/07/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid 600 dollars for two concert tickets. This was the going rate. I have used this app many times and spent thousands of dollars on tickets. The seats have always been as promised. These seats were obstructed and the sound was awful. I filed a complaint and even sent a picture. They offered a 20 dollar stipend. Insulting

  • Initial Complaint

    Date:07/27/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to purchase tickets last night to a concert on the website. I got a message saying tickets were already sold and order did not go through. So I ordered another set. Went to pull up email to get to seats. I realized I had confirmation on order it said didn't go through as well as the ones that did. I immediately contacted support which is only available via chat on line to try and get help. After an extremely frustrating conversation with a customer service representative that basically could not do anything to help me. She tells me she will get a manager to call after asking many times. She then tells me none are available. I explained to her I was going in to concert and wouldn't be able to answer if the didn't call now . She says no worries I can call back if unavailable. I then proceed to try and open tickets. I have to try and open tickets 4 times to get any of the tickets to open at all. The set that said was already sold when we tried to purchase and then, in fact never opened at all. So I am thinking ok there is something going on with website for sure. I do get a call and a voicemail. In the morning I return the call first thing. In hopes to talk to someone to help resolve the issue. I get another none manager answering the call. When I ask for a manager. She says none available again to me and informs me she can't help me. I get back on chat again request a manager and get disconnected from chat and it conveniently says I ended chat. Which I did not. Then try chat again. Again ask to escalate me I want a manager. She tells me I will be contacted soon. I was made a priority. Yet I have not received a call. It's been 12 hours today. No call. No help. No emails. No contact. 24 hours since this has happened. I have been charged for 2 sets of tickets. When I should have only been charged for one. Have had absolutely terrible customer service. This was my first ever transaction with your company and it's an awful experience. I want help and resolution.

Scribnia LLC is NOT a BBB Accredited Business.

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