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Business Profile

Tile and Marble

Ideal Tile of Philadelphia

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/16/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ideal Tile started a backsplash tiling job on my property and has left it unfinished and been non-responsive to communication. I am requesting a refund for the unfinished work. On Jan 31st and Feb 1st, Ideal Tile started work on my project. On Feb 2nd, I had a walkthrough inspection with the company owner, *******************. Remaining work items include correction of wrong grout color, tile cleaning and sealing (tile left with grout residue on all tiles, no perimeter caulk, no sealing), repair to damage on surrounding walls, gaps around outlet plates and along trim interfaces, poor craftsmanship behind refrigerator, return of unused extra purchased tile, contracted work on 2nd floor not yet started shower shelf and broken tile around toilet. I corresponded with office staff ********************** over the weekend of February 4th about my concerns and scheduling. I was told I would be contacted on Mon, Feb. 6th. I did not hear from Ideal on the 6th despite checking in and not getting a response. During the walkthrough inspection on the 2nd, the owner said that a cleaning company would come Mon, Feb 6th for a proper cleaning following the work the previous work. On Monday, no cleaning company came. I stopped by the storefront on Wednesday, February 8th to retrieve my unused extra tile and request an update in person. While there, I spoke to ****** and was assured Ideal would be in touch and that I would at minimum receive an update by Friday, February 10th. I did not hear from Ideal on the 10th and have not heard from them since.Given the lack of follow-through and non-responsiveness from Ideal Tile, I am submitting this complaint and a request a refund for the unfinished labor. On January 19, 2023, I paid a deposit of $1,969.40. Subtracting the tile and shipping costs, this would apportion $1,338.36 of the deposit towards labor fees. Given the labor is left unfinished and incorrect, I formally request reimbursement of half the labor fees for a total of $669.18.

Ideal Tile of Philadelphia is NOT a BBB Accredited Business.

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