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Business Profile

Transitional Housing

Open Arms of Philadelphia

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transitional Housing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/26/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business is operating improperly as a non-profit organization,Using the header transitional housing which is supposed to house women in need for protection, transitioning them into the next stage of housing for safety and stability.. I'm a 48yr old disabled woman who has been refused my rights for a housing assessment for no reason and I'm living in a house with no heat or working refrigerator and I'm not well..The owner is not communicating with me at all nor is she doing what needs to be done and I have called organizations and will continue to report this until I am safe please help me

    Business Response

    Date: 01/15/2025

    This is Open Arms of Philadelphia, I am writing this in response to a letter that I have received on 12/26/2024 in regards to a complaint involving, ***** *****. My company is not a non-profit organization, nor do we act as such. Ms. ***** came into my office looking for housing, and informing me of her health and living conditions. "Open Arms of Philadelphia/Transitional Housing" we are a housing pub which means we provide clean, drug-free, safe environments, for anyone referred from companies such as, children aging out of ****** Care, Impact Service; Friend Rehabilitation; Women Abusive; VA; D.O.A.; C.E.O; and many other non profit organization. We do not provide any housing assistant, we only accept. ***** ***** does not reside at ****************************************************************. This property is fully functioned with no problems. You can contact me at our office phone or via email at your earliest convenience. Thank You, Open Arms of Philadelphia

Open Arms of Philadelphia is NOT a BBB Accredited Business.

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