We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Veneers

Smiles by Marq

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Veneers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had veneers done by this individual on July 28, 2023. I made 2 payments in 2022. One was the initial deposit of $300 ( the rate during one of his specials), and another payment of $300 in good faith just to let him see I wanted my teeth done. I needed a cleaning as requested by him before this procedure. Trying to find a new dentist and life happened. I stayed in contact with ********* to let him know I’m still interested and he said ok. Fast forward to June. We set a date of July 28th. Veneers we’re placed and the next day I let him know that one felt loose. He said he didn’t know why but he would chalk it out after dealing with a funeral that was that day. July 29. ******* ********* mothers funeral. On July 30, one veneer came off and I informed him. By the end of the week, my bottom row was off. I informed him. He said he didn’t know what was happening and why but he would take care of it ASAP. ********* was scheduled to come and flight was delayed. He then was to come on a Saturday. He said the flight was delayed because he lives in Atlanta. I waited all Saturday and reached out to him only to find out that the flight was delayed again and he never told me. He told me that the wrong product was used and he would take care of me. After many mixed messages and failure to communicate I asked for a refund. He agreed. This went on for three weeks. I never got a refund. My messages was going un-answered and the no responses at all. A few here and there then nothing. It wasn’t until I went on social media. ******** and ********* that I got a text the next day. 9-29-23 saying that I will not be getting a refund, that he will be redoing my teeth. Who in their right mind would want him to service them after being negligent the first time and after you said you were refunding me. He changed his mind after people was on his page telling him about himself. I was blocked from his page and all comments were deleted. It’s more also not enough space.

Smiles by Marq is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.