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Business Profile

Drone Repair

The Drone Repair Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Drone Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/11/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I shipped a drone to be repaired. Shop repaired drone and shipped it back to me. I shipped drone with micro sd card inside with at least 500 GB of data. Drone was returned with micro sd card slot empty (shop removed card and did not put it back into drone). When confronted with the fact, ****, who performed the repair, asked for description of the card and promised to look for it. Next day **** said he does not have the card. He also stated the card was removed from the drone and placed in a small bag with scrap wires which was shipped to me with drone. I proceeded to open the bag Dec 6 2023 to find only wires and 2 screws (no sd card). I am not interested in refund or blank sd card. Merchant needs to locate and return the sd card that was in the drone.

    Business Response

    Date: 01/02/2024

    Hi. ************** sent us a badly damage ***** * drone- along with a second damaged drone that he wanted us to use parts from. We always remove memory cards from the drones when we receive them before working on them as the cards must be removed for the drone to be disassembled. The SD card was removed and placed in an envelope or baggie to protect it from ESD. We completed repairs on the drone- using new parts, not parts from the bag **** sent us nor the damaged drone. We tested the drone fully in the air- and the drone operated and flew perfectly. We then arranged to ship the drone back to **** after he made payment. We shipped the drone back, including the SD card in the package- not in the bag of random components, but packeged in its own separate envelope or baggie. Each item in the package was separately wrapped (bubble wrap)- both drones individually, the controller, as well as the wires and separate parts that *** ***** sent. We made sure all the components that *** ***** sent we returned to him to the best of our ability- including the SD card in question. We have interacted with *** ***** multiple times over phone and text- and have assured him that we returned the card to him in the box. We have offered to send him another card in replacement. He has declined this. As we made clear to *** *****, we have scoured our office- to make sure that the card is not here. The card is not present in our office- it was sent back inside the box with the drones. We have no interest in the card nor any electronic material on the card. Sincerely, *********************

The Drone Repair Company is NOT a BBB Accredited Business.

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