Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of service was 9/21/23. The date for the bill received was 10/03 2023. The account number is ************. Guarantor # ******. The total amount is $887.18 ). I have called tower health, and my insurance provider I went for a mammogram. I told my gynecologist I have lumps is it for me to go to my family physician under my clavicle she said go for your mammogram, and if they think they need to further test still do some type of an ultrasound so I went for my mammogram and she said the doctor didn’t see your breasts are fine however, we couldn’t see any imaging for the lamps that are located breast tissue below the clavicle , with that said, the Doctor No bedside manner continue to tell me I don’t see anything I’m not saying you don’t have anything however, go back to your family physician or a breast surgeon. We couldn’t find anything very expensive and you know I really think if the Mammogram’s showed up fine, I don’t know why he needed to do an ultrasound that cost me this much money with the location that the lump so I say lumps were found .. I sense went back to my family physician and he is now sending me the date of this service. I switched hospitals because of this situation is Wednesday, October 25 and I am now going for a CT scan with contrast which is going to cost me almost $1000. This was the correct test I feel as though I was geared very wrongly and I am not working and I refuse to pay that last bill with no diagnosis and I was directed the wrong test. I am now going for the right test I will be responsible for paying I can’t leave this alone because I have more lumps that arrived so my breast are fine. My mammogram was 100%. I don’t understand because of the location. The doctor was an educated enough to realize this is for a different type of test through a different doctor. I got no diagnosis but a big bill I cannot pay . I hope this can be resolved. I did not pay anything because I cannot pay this bill. 

  Business Response

  Date: 11/02/2023

  This is a letter in response to your BBB complaint received by Phoenixville Hospital on October 25, 2023.
  

  Our goal at Phoenixville Hospital to provide quality care and a positive patient experience.  We are sorry your expectations were not met.  Following a thorough investigation into your complaints, these are the explanations for your issues:
  

  Phoenixville Hospital provided the necessary tests as ordered by your physician and completed the tests according to our protocols.
  The balance on this account is for your insurance deductible and co-pay.  These deductible and co-pay amounts were agreed upon by you and your insurance plan and are the patients responsibilities.
  

  Phoenixville Hospital does not set these amounts.  You may contact the Patient Financial Services at ************ and they will assist you in setting up an interest free payment plan.  Should you have further questions or concerns you may reach the Patient Advocate Office at ************.
  

  Best Regards,
  The Patient Advocate Office
  Phoenixville Hospital