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Business Profile

Auto Body Repair and Painting

Gary's Auto Body Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Body Repair and Painting.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/28/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 4 2023 I had to take my car to Gary’s auto body to have my front grill replaced, which was damaged when someone hit my car. The bill the insurance pod was $900. They called and told me my car was finished so I went to pick it up. On my way home my windshield looked to have a film on it and was hard to see. I called Gary’s and they told me to bring it down the next day they would take care of it. I take it down and they say they will fix it and take the car in. They come back out and say that they think I will need a new windshield but they aren’t paying for it that I can take them to court if I want them to replace it. The car didn’t have windshield issues before I took it in. It looks like they clear coated over my window. It’s going to cost $495 for a new windshield.

    Business Response

    Date: 11/21/2023

    Hello ,  This customers car came in for the front grille to be replaced which we did as a 1 day repair.  Nothing on the car was painted and we surely didn't clear coat the windshield. After repairs we always wash the customers car as a favor to the customer, my clean up guy noticed a heavy film on the windshield so I showed it to the customer to see if he would like to do something with it. This is what brought it to his attention and now he says it wasn't like that prior to repairs , I showed him where his wipers have been rubbing this film for sometime so it had to be there ,its obvious that nothing we did by washing his car could have caused this. I suggested that since the windshield is broken anyway and will need to be replaced that he may want to put a claim in with his insurance and have it replaced. I assumed that's what he was going to do because he never said anything different or never had any other communication with our shop.  I never reached out to him because he left 5 bad reviews for our shop on this same incident , each having a different story so I figured if this is the type of person he is I wasn't going to give in and give him a free windshield because I did nothing wrong, had he discussed his intensions with me I would have helped him in any way I could as a customer service which we do for all our customers , but I won't be taken advantage of.   I do have photos of the car when the customer brought it in for the initial estimate and you can see the film on the glass at that time , before we ever touched the car. 

Gary's Auto Body Inc is NOT a BBB Accredited Business.

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