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Business Profile

Anesthesiologists

BPW Medical Associates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Anesthesiologists.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/05/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son had oral surgery last month. I paid over $1600 between his medical and dental charges. Yesterday, I received a bill for $572.61 with no specific explanation of charges, aside from "***** INTRAORAL PROCEDURES NOS". I called the company to ask for an itemized bill and they said they cannot provide an itemized bill. I want to ensure this is something I haven't already paid for.

  • Initial Complaint

    Date:01/10/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    BPW was the anesthesia provider for a medical procedure I had in August 2022. I received an invoice from them in September 2022. My Insurance EOB indicated I owed the amount they invoiced me so I paid it immediately. Within a few days the insurance issued another EOB indicating they paid the invoice and I was not responsible for the payment. Since I had already paid it, I contacted them for a Refund on 9/26/22. I was told it would take 60-90 days for the refund to appear on my credit card. It is now 1-10-23 and I have not received the refund. I have called several times and continue to get the run around from them. I have requested a supervisor twice and I am told they are "busy" and will call me back and they never do.

    Business Response

    Date: 01/31/2023

    Hello Charnetta

     
    I wanted to respond in regard to this id#.
     
    We have refunded the patients credit card on  1/12/2023. The report that this was showing up on was not reporting back to anyone on our billing team. The client notified us and we refunded the patient the day we were notified.
     
    Please feel free to call or email me back if you need any more info..

    Thanks
    Melissa S**************
    AR Team Lead Operations

    Customer Answer

    Date: 01/31/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

    Regards,

    ***** ******

     

    I will start by saying that Yes, they did eventually credit my credit card for the amount in question but I reject their notion that it was done as soon as the matter was brought to their attention.  It took almost 4 months to be resolved and several phone calls with their customer service reps.  I finally requested my calls be elevated to a supervisor and twice I was told they were too busy to speak with me but someone would call me back but no one ever did.  Only after I threatened to contact an attorney and filed this BBB complaint did I receive a phone call and the credit.  

    Thank you. 

BPW Medical Associates is NOT a BBB Accredited Business.

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