We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Apartments

Bower Hill III Apartments

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Apartments.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/11/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am in the process of getting an apartment lease with the Bower Hill III Apartments, located at **** ***** **** **** *********** ** ****** After submitting the lease application, the property manager contacted me indicating that my application is conditionally approved as I have co-signed a student loan for my friend with a remaining balance of $21K when my credit score is excellent. I was advised to pay a refundable security deposit of half month's rent to secure the apartment in my name. After I did that, the portal for rent payment indicated that I have to pay half month's rent for Risk Mitigation. I contacted the Property Manager for the same and she mentioned that yes, I have to pay that amount, and that is non-refundable. So, I worked with my friend to pay off the student loan. Now, the loan is paid off, my credit score is excellent, and there is no risk, but the Property Manager says that I have to pay that non-refundable Risk Mitigation fee, no matter what. Is it fair to charge a non-refundable fee for risk mitigation when there is no risk? Note, I am going to take the apartment on August 20th, 2022, and have to pay this non-refundable fee. Can you help? Is this not unfair practice? or is this legal? Please advise.

    Business Response

    Date: 09/12/2022

    This is the normal protocol of our company when someone has
    a conditional approval which is computer generated through Am Rent Consumer
    Assistance and Transunion Consumer Assistance.  As a company that complies with fair housing everyone approved
    “conditionally” is required to pay the risk mitigation fee in the amount of
    half of their monthly rent as well as the refundable security deposit.  The person should have applied for an
    apartment after getting the school loan(s) paid off then it may have come back
    as a different decision.  It was the
    person’s choice to accept the apartment under the terms of the agreement.

    Customer Answer

    Date: 09/12/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 



    Regards,



    ****** ********

Bower Hill III Apartments is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.