Complaints

This profile includes complaints for Lobos Management Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Lobos Management Company

  233 Spahr St Pittsburgh, PA 15232-1721

  
• 

  Lobos Management Company

  PO Box 81067 Pittsburgh, PA 15217-0567

  
• 

  Lobos Management Company

  151 Milne Dr Monaca, PA 15061-2469

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was very disheartened by how my husband and I were treated during the application process for Wellington Square Apartments. I was quite frequently given the run around about my application, paperwork and general questions as if they did not want to rent to us at all. When I did finally put our application in it was denied and there was no reason given as to why. I requested a copy of the reports from AmRent and based on the reports we met the credit requirements given to us and income was already verified and stated to be good. I submitted a request in writing for a detailed explanation of the declination and have received no response. I would like a detailed explanation for the decline and a full refund of paid fees.

  Business Response

  Date: 07/06/2023

  Dear BBB, 

  
  Thank you for this opportunity to respond to this complaint.  I tried to contact the ******** at the phone number listed on this form but they were not available.  

  The ******** completed an application for an apartment with our company on Friday, June 23.  Though the process started a few days before in a "piecemeal" fashion,  we reviewed the application on Monday, June 26 and Tuesday June 27.  An adverse action letter was sent to the ******* on June 27.  I apologize that the application was not processed over the weekend and if the ******** feel that the application was difficult or confusing.  The ******** application was denied due to information found in Allegheny County court records. 

  Again, thank you for this opportunity to respond and I appreciate the confusion regarding the ******** experienced.  

  
  Ron

  Customer Answer

  Date: 07/06/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [The adverse decision letter did not state that it was denied based on Allegheny Court Records it clearly states based on information received from AMRent. Please advise what information was received as we do not have a criminal history.]
  
  
  
  Regards,
  
  
  
  ******* ******

  Business Response

  Date: 08/09/2023

   

  we refunded the money on july 6, 2023

   

  Ron at Lobos Management

• Initial Complaint

  Date:05/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a tenet of Lobos Managment (Wellington Square). As of January 2023, I have made Mutiple complaints and request to have a leak in my apartment checked out. I advised Lobos Managment via work request and phone calls Mutiple times of the issue. The company refused to address the issue. On 5/20/23 my ceiling fall in due to the water issue. Lobos has yet to rectify the issue when I complained I was told there is nothing they could do and Lobos then advised me they will be terminating my lease. I have paid Lobos Managment $5,522.85 in rent fees without the issue being resolved since 1/1/23 and an additional $500 in replacing bathroom supplies, furniture and laundry expenses due to damage. I have always paid my rent on time and my rent is up to date. I believe I am being discriminated/retailed against because I keep complaining of a Maintenace issue.

  Business Response

  Date: 06/02/2023

  Dear BBB, 

  Thank you for this opportunity to respond to this issue.  Our resident is suffering from a situation regarding a neighbor.  We have been actively, timely and responsibly repairing any item that the resident has requested and is caused by the offending neighbor.  While we have offered to release this tenant from the lease, to transfer to another property, or to transfer to another unit in the building, this resident has not given us any reasonable response.  
  

  We are willing to work with this resident in any way.

  Thank you, 
  
  Ron

  Customer Answer

  Date: 06/07/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. Therefore I retract my complaint.
  
  
  
  Regards,
  
  
  
  ******** ********

• Initial Complaint

  Date:05/12/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother had lived in the Allison plan of town homes in Washington pa for almost 9 years , they recently sold to lobos management last year and she still had a lease with the old owners .
  She also has called to report problems that I personally know of with the unit , heat not working , screen door falling apart because of water damage . Brick threshold creating a trip hazard by falling apart , heat not working for the least 2 years in the living room , toilet not flushing properly and the list goes on .
  She was recently sent a renewal of lease , agreed to it , called in to report problems again , was told they were rescinding agreement and she needed to vacate by 7/31/23 . I called in and asked to talk to BRE, she got rude with me and hung up on me .I’m
  Sorry but my 65 year old mother needs my help . There’s no reason she should need to vacate to fix these issues , mind you she also asked to rent a 1bedroom apartment , and was denied that because she “has a lease “ well I own a business as well , I would never “vacate” a paying tenant , that would like a one bedroom to nothing . As a business owner , I will be paying for the attorney fees , for this situation . This is wrong in all ways . I would not recommend this company to anyone .

  Business Response

  Date: 05/22/2023

  Hello!

  
  Thank you for this opportunity to respond to this complaint.  We are always sorry to hear when we have let one of our customers down.  We are currently renovating an older property that we purchased that is in need of updates and repairs.  While we are being as careful as possible to not disturb anyone while the work progresses, we know that from time to time we are forced to move tenants from the property to protect both our employees and the residents.  These apartments will receive a thorough renovation, with new stainless appliances, flooring, trim and doors.  We also ensure that all plumbing, mechanical and electrical systems are operable and safe.  We communicate with any resident before any disturbance to their apartment begins, and we are grateful for the kindness these residents have shown us for the past few months.  Our customers are always welcome to contact us directly to discuss our plans and our schedule.

  
  Thank you again, 
  
  Ron

• Initial Complaint

  Date:10/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few months ago I applied to the apartment and paid the application and admin fee. The admin fee was $199 and the application fee was $30. I was promised multiple times that the refund would be returned "next week" every time I called in the past 2 months. The caller would always say that they will resolve it and immediately hung up.

  Business Response

  Date: 11/04/2022

  We printed and sent a new check to *** ******** in the last week of October.  I apologize for the delay in responding to you and to any confusion we caused to Ms. Gonzalez.  
  
  Sincerely, 
  
  ***

• Initial Complaint

  Date:09/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Landlord company charged over $600.00 for bed bug extermination, which is the responsibility of the landlord, not the tenant. The entire building of tenants were charged.

  Business Response

  Date: 09/19/2022

  Dear BBB, 

  
  Thank you for allowing us to respond to this complaint.  I can appreciate how difficult a situation that our resident encountered.  We had the property inspected by a licensed and insured extermination company to not only rid the property of any pests, but to also determine the source of the issue.  The exterminator stated that any pest intrusion originated from the resident's apartment.  We understand that the resident did not intend to bring pests in the property.  We are not seeing reimbursement from the other residents in the property.  

  
  Sincerely, 
  
  Ron

  Customer Answer

  Date: 09/19/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

  The company is making a false statement advising thr bed bug problem originated from my apartment . Considering they have sprayed multiple apartments in this building, the company has no proof if the origination point of this problem. Under PA tenant/landlord law, any extermination fee is liable from the landlord, not the tenant and the company is this breaking PA law
  
  
  
  Regards,
  
  
  
  ****** ******

• Initial Complaint

  Date:08/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a current Tenant of Lobos Management. Moved in May 5th 2022. The rental was listed for less than what they rented it to us for. The apartment was objectively by definition uninhabitable at the time we moved in due to the poorly kept state of the apartment, yet in a way not immediately apparent in a 10 minute viewing. The floorboard were falling through the floor so it was unsafe to walk around. There was no hot water for a week because of the poor condition of the pipes in the basement. There was a cockroach infestation. And to add to it the only ammenity, the dishwasher, didn't function. Other issues that are still a problem to this day, almost 4 months later include the following: there is no carbon monoxide detector in the unit, a requirement by state law, and the gas (fuel) to the heat source for the apartment is unable to be turned on until the rental property maintenance personnel contacts the gas company to get the list of issues that need to be fixed. They actually knew about these issues when we moved in but unfortunately I cannot prove that and obviously they are extremely untrustworthy. I can prove I notified them via written maintenance request on July 29th 2022. Then by August 16th 2022 it became clear they had no intention of following up on that request so I threatened to report them to the Better Business Bureau. The next day maintenance workers were at my place to "fix" the issue. No one was home when he came but my boyfriend, who is an approved occupant of the dwelling, caught him on his way out. He told my boyfriend that the chimney was clean, showed him a picture, and said repeatedly that there was no carbon monoxide detector and that the gas was on. Well the gas to the rest of the house is on, but if he knew what he was doing then he would know that the gas to the heat source is off. I have spoken to the gas company repeatedly about this and they have come to the apartment several times to confirm this very thing.

  Business Response

  Date: 09/28/2022

  ***** contacted us during the summer regarding her property's heater in the anticipation of winter.  No one wants to come home to a cold home in the winter, and I can appreciate anyone worrying about future heat at any time.  While there was some miscommunication regarding the issues involved with the gas company, we were able to complete the work in a reasonable manner and timeframe.  We are grateful for the resident's help coordinating with the gas company and facilitating the repair.  We enjoy having ***** as our resident and look forward to serving her needs in the future.  
  
  Thank you!