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Business Profile

Asbestos Removal

Diversified Restoration Innovations

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Asbestos Removal.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired DRI in May 2023 for tile & mastic removal through the owner, Richard. Used DRI twice in 2020 working with Vince (Richard's son) & were pleased with the service. Hence, trusted hiring them again. Richard estimated the job would take 1-2 days max. Work started on a Friday. Richard arrived & asked for full payment up front (against our better judgment but not too concerned because of our prior dealing). A 2-man crew arrived & worked on Friday, planning to return at 8 am Saturday to finish. NO SHOW. Foreman's voicemail was full - left text message. Phoned Richard & he didn't know where they were. Crew didn't show until 5pm (9 hrs late) saying that they were looking for mastic remover which they should have had before scheduling work. Since work STILL was not completed, we rescheduled for Sunday morning. Predictably, DRI crew didn't arrive until 6 pm with another excuse & no courtesy phone call. Happened 3 more times with 2 days resulting in a no-show. THEN, while removing mastic with a flammable product, DRI caused a flash fire in our basement lit off from the water tank pilot, and this flash fire damaged a wall! We spent hours repeatedly & unsuccessfully trying to reschedule the crew. Richard was unresponsive. Additionally, he cashed our check the same day work began without any follow-up or supervision on work progress. After the last cancellation, we emailed both Richard & Vince regarding how poorly we were treated & how mismanaged this job was from the start. The work that we paid for was never completed & DRI left our house a MESS. Mastic tar was left splashed on our furnace, laundry tub, walls, etc., & there were pieces of asbestos tile in our driveway. We wonder how DRI is certified for asbestos removal. Predictably, no response received from Richard or Vince, & the work was never completed. Subsequently, we are owed a refund for the work for which we paid.

Diversified Restoration Innovations is NOT a BBB Accredited Business.

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