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Business Profile

Athletic Organization

Pittsburgh Penguins

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Athletic Organization.

Complaints

This profile includes complaints for Pittsburgh Penguins's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pittsburgh Penguins has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/14/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom It May Concern, In 1991, my brother and I sent 2 ***** ******* cards to the Pittsburgh Penguins in the hopes that he would sign them for us. Much to our delight, we received 2 signed cards. I recently submitted these cards to ******* (a nationally recognized memorabilia grading co).As you can see in the attached photo, they said that the autographs did not pass their authenticity test. A card shop owner informed me that he had heard of sports teams using a staff member to fulfill autograph requests. I don't know exactly who signed these cards. All I can say is that ******* failed them. Should this be the case, I am quite disappointed that an upstanding organization such as the Pittsburgh Penguins would do this to kids. Frankly, I am appalled. If the player receives too many requests, he may politely decline. But to send back a forged autograph..?We also have 2 autographs from ***** ******* from the same time period. I did not submit them for authentication. Are they forged as well? I honestly don't even know what to ask for. I think that a conversation with a corporate representative would be a good start.Sincerely,****** *******

    • Initial Complaint

      Date:02/12/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Pittsburgh Penguins ticket office makes it very difficult for customers to cancel their automatic ticket renewal for the following season. I was a 1/2 season ticket holder (22 games) during the ********* season. At the end of the season the Penguins began billing my credit card for the ********* season. When I emailed to ask for a refund and informed them that I did not wish to be a season ticket holder for ********* they ignored me and continued to charge my credit card on a monthly basis for the following season. Unfortunately the tactic worked I gave up and accepted the that I was locked in to being a 1/2 season holder despite not wanting to. Apparently when you sign up to be a season ticket holder they automatically put you on auto renewal. I did not realize this before I signed up and was never informed this is how it worked.This year I went on the website and attemped to delete the auto renwal so I wouldn't be charged for *********. But there was no where I could check a box to opt out of the ********* season. I called the Penguins and left a message saying I do not wish to renew my season ticktets. A week later they called to informed me I had to go on the website in mid Feburary 2025 in order to opt out. They said the OPT OUT option will be on the website in mid Feb 2025. I returned to the website to opt out of 2025 in mid February. They made it hard to find it took me like 5 minutes to locate where to opt out. I had to fill out a form and when I submitted the form they did not provide me with any receipt to my email account or to print out proving I opted out. Also, they left me a message after hitting submit that informed me that "A REPRESENTATIVE OF THE PENGUINS WILL CONTACT YOU TO CONFIRM YOU HAVE OPTED OUT". Why do I need them to call me to confirm I'm OPTING OUT when I called them and told them I was and filled out a form. I WANT TO OPT OUT! Also the site will not let me delete my cards on file. Am I getting charged again for next sason?

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