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Business Profile

Auto Repairs

Coyle Auto Service

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Coyle Auto Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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Coyle Auto Service has 2 locations, listed below.

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    • Coyle Auto Service

      540 McNeilly Rd Pittsburgh, PA 15226

    • Coyle Auto Service

      523 Mcneilly Road Pittsburgh, PA 15226

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/27/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Coyle auto body added additional charges to the estimate for my husbands truck they added a back slider window that did not need replaced. When my husband confronted them they said they would refund the money back to my insurance company. which totaled over 1,000.00 now i get a new estimate today from the insurance company saying additional work was done to the ram. Miraculously it totals the same amount. They committed insurance fraud. They need to refund the extra money that was originally submitted to the insurance company for the extra fee for the window back to e insurance my policy number is ************** 

      Business Response

      Date: 08/17/2022

      August 17, 2022
      Coyle Auto Body
      540 McNeilly Road
      Pittsburgh, PA   15226

      Better Business Bureau
      520 E Main Street, Suite 100
      Carnegie, PA  15106
      ***  ** ********

      In response to the customers concern filled with BBB, we would like to explain the details of what happened.
      The customer requested a copy of a preliminary supplement so he could contact the insurance company looking for a missing payment.  After the customer reviewed the preliminary supplement he questioned the replacement of the back glass.  We explained to the customer that since the glass came in damaged, were able to complete the repairs without removing /replacing the sliding glass window.  (This part was an one- time use part) We then explained that the preliminary supplement he received was just that and it did not go through final audit. The part price and labor of the glass would be removed before submitting the final supplement to the insurance company as well as any additional parts and labor not included on the preliminary supplement would be added.  The customer then asked if we could just credit the amount of the glass toward their deductible.  We explained that would be insurance fraud and we could not do that.
      Once the final audit was completed, the price and labor the back glass was removed and additional supplement items were added that included additional paint supplies, additional parts and labor procedures.  The invoices for the additional paint supplies, parts and photos of the labor procedures were all sent to the insurance company.  The final supplement did result in an additional amount owed by insurance company.
      We have tried multiple times to contact the customer and re-explain the claims process with no return response.
      Our company has been in business for over 40 years as our record shows.  We strive to deliver a high quality repair while providing our customer with superior customer service.

      Sincerely,

      Coyle Auto Body, Inc.

      Customer Answer

      Date: 08/17/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

      Regards,

      ******* ******

       

      They are lying they changed the original copy of the bill. After my husband noticed that they were charging him for a window that did not need replaced. They took back the original receipt that said what we owed ,  and then changed the numbers which included more and they tried to say it was for additional paint. Just so they could pocket the extra $1,000.00 the insurance company already paid them. so they owed the insurance company $1000,00 for a charge that is not valid as my window was not replaced

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