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Business Profile

Auto Repairs

Missionary Auto Sales, Service & Salvage
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/16/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.



    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]


    The business admits to not accepting credit card payment for the vehicle that was towed. They admit the owner did not call to have to the vehicle towed. They suggest it’s posted they do not accept credit card but the owner did not request the tow or visit the site until the car was towed and locked behind a fence. It is against consumer protection law to refuse credit card in this circumstance. It’s predatory towing and in violation of Pennsylvania Statutes Title 73 P.S. Trade and Commerce § 1971.3


    Regards,


    ***** ******

    Business Response

    Date: 11/20/2023

    A tow was ordered by the Brentwood Borough Police Department after a crash occurred on a state highway. We are licensed, bonded and insured to tow and store vehicles for this Borough. We will accept credit cards and company checks from businesses for impounded vehicles. The company policy does not permit credit cards be used  from private individuals for impounded vehicles. The company policy is clearly displayed in writing at our office. The policy and procedure to pick up the vehicle was plainly and professionally explained to three different family members each time that they called in reference to this vehicle. 

    The registered owner of the vehicle arrived at our company on 11-16-2023. The vehicle was returned to her without incident. 

Missionary Auto Sales, Service & Salvage is BBB Accredited.

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