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Business Profile

Auto Services

Anthony's Towing and Collision

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/09/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Details: • This occurred 11/8/22. • $415.00 • Tow my vehicle to their business. They refused to tow it to the service center I use for my vehicle. • My car broke down at 7:00pm on Sunday, 11/6/22. I called Anthony's Towing and Collision to tow my car, and I requested they tow it to the service station I use to repair my vehicle. When they arrived, they indicated that they would not tow it to the station I requested (3 miles away) but to their service station (approximately 7.5 miles). They indicated that they would charge me $245. I felt this was a very inflated price, but I was already late for work, so I couldn’t wait for another tow truck, so I felt I had no choice but to have them tow it. I called the next day when I got out of working my 12 hour shift, they told me they would charge me $1,000 for the repair. I called my service station, and they indicated that the repair would only cost $500. I could not get my car until today, 11/8/22 because I work 12 hour shifts and was unable to take care of it until today. When I arranged to have the car towed from Anthony’s to my service center, I was told that they were charging me $85/day for storage, and their credit card machine was broken, so I had to pay cash. They blocked my car in so, I couldn’t move it until I went to the bank to get cash to pay them. Not only do I think the $245 is a ridiculously high price to pay for a tow less than 10 miles, but to add storage costs without telling me, is unethical. • The man at the station was very rude and unwilling to work with me to resolve this issue. I am a young adult, and I feel that he was taking advantage of my youth and inexperience.

Anthony's Towing and Collision is NOT a BBB Accredited Business.

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