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Business Profile

Auto Services

RAD Auto Shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/28/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    febr22,2023 i purchased a car from them for 5400. the car was not road worthy have all sorts of issues the car could not pass inspection at all I needed to spend another 1200 to repair issue as a result of them selling me a defective vehicle. I took the car back to get a refund they decided they wont do so. They then gave me a 2014 ********** took an additional 500 from me , without giving me the title of the vehicle. When I went home the other vehicle I found out is flood damaged, five accidents makes a lot of noises ad if you go to fast the car tends to want to turn over. RAD auto was very rude to me unwilling to help me based of my gender seems they treat women customers poorly. I then went back found out the sold my original car with no title etc. They ended up selling my vehicle twice. To date I have not have the issue resolve I lost over 7000 these people are a scam.

    Customer Answer

    Date: 04/01/2024

    Good day to you thank you for replying to my email I have been ripped off my that car place they are seeking people car that has bad titles R titles they dont discloses this to customer, they sold me a car that has multiple mechanical
    Issues couldnt pass inspection only. a few days after purchase I returned the car they refused to give me my money except have some random guy gave me a different car and he took 500 dollars from me separate from the 5400 I paid for my car . The car they gave me was valued at three hundred has been in five car accident and a flood on car I came to
    Find out . They have been nothing but rude telling me to buy another car on top of all the issues I have with the far they sold
    Me . They are doing people wrong now I have another car that is very damaged no title and they refused to take this one back and give me my money . I am going to send some
    Pictures of our conversation and all the money i spent for a car that has a value of  nothing

  • Initial Complaint

    Date:10/19/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a vehicle less than six months ago only to find out that the vehicle should not have been on the road it was a danger I was told that it should be parked and not driven until fixed because if the pieces were to break I could not only kill myself, I could possibly kill someone else at the time of purchase had there been any serious issues wrong with the vehicle I would have dealt with it. I just wanted to know if there was anything majorly wrong and I was told NO, it was a great running vehicle. there was no way I could’ve looked underneath the vehicle I trusted that this so-called car lot and this so-called car dealer would have been honest enough(maybe not honest honest & car dealer does not seem to go together ) so I’ll just use the word decent enough to at least let me know if there was something as dangerous as I found out what was wrong with the vehicle had been something like that air conditioner or just something like that along those lines I would’ve said OK I knew it was used I bought it I’ll deal with it but what the auto shop told me and not just one auto repair shop but TWO different shops that are not connected to one another both told me the vehicle was dangerous. I don’t even want my money back for the vehicle I just want the money back for the repairs that I had to make on the vehicle to get it in a safe driving manner. safe enough to be on the road.

RAD Auto Shop is NOT a BBB Accredited Business.

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