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Business Profile

Bakery

Butterwood Bake Consortium

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bakery.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/03/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 13, 2023, I ordered a cake online for $165.86 after verifying, via email, with the owner, that the cake I was interested in was available. She stated it was, that I should order via their online portal and that I would be contacted prior to my pickup date (July 22, 2023) to finalize details. No one called me, so I called the Weds before to verify the details were correct and a pickup time. The barista I spoke with stated the details were correct and that was all the info she had. We called again to verify a pickup time and a baker and the cake decorator became very hostile with us. After severe behavior on their part and several phone calls, it was agreed on that we could get the cake an hour before the baby shower it was intended for. This made everything difficult but we made it work. The day of the cake itself was not correct. It was decorated differently than instructed on the order sheet, but with time constraints, we accepted the decor as is. When we got to the shower, it was noticed by the staff that the cake was sweating. This seemed odd as it was not hot in the venue and we were told that the cake was freshly baked the night before. The cake decorator stated on the phone Friday night that it was baked "probably after she left" since it was not baked when she had left for the day but verified via text with a baker that it was now baked. The venue staff cut into the cake and discovered it to still be partially frozen, with mold littered all throughout the cake. It appears the cake was placed in the freezer while still hot. The expectant mother has a mold allergy and is also 8 months pregnant. The cake could not be served. We have sent several emails to the owner and called the bakery numerous times only to be told we'll be called back but have heard nothing. I would like a refund since I was given a product that could not be served and to warn others about their horrendous customer service and unsafe food practices. We also have a video of the cake.

Butterwood Bake Consortium is NOT a BBB Accredited Business.

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