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Business Profile

Bar

Ugly Dog Saloon

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/29/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was smacked on the rear end by a man I had one drink they made me pay for 5 other drinks plus a order of food I didn’t eat or order .The manager Cindy has been racial profiling me and told me I wasn’t allowed in her bar since the first time I went in there because I’m black .She said I can’t get my money back for the things they made me pay for because her bartender complained.They didn’t service me. I had one drink but made me pay a 77$ tab .,and now she doesn’t want me in there someone caused damage to my car and she will not pull the tape to see who it was .Her daughter named Nikki was switching out the high priced liquor for cheaper still charging the high price keeping the money.

    Business Response

    Date: 09/27/2023

    Being smacked in the back of the head by a man, the bartender that night told me that it was a gentleman that is friends with her. 

    And saying the I am racial that is very untrue. I did speak with her when she first starting to come into the establishment. That some of her friends were barred due to fighting and arguing with other customers, so I told ****** that they could not come in because we did not need any problems. ****** then agreed with me and said OKAY. She was still aloud in the bar. 

    For getting money back for drinks that she ordered for other people and then when given the bill she complained she did not drink that. But if you order drinks for others you do need to pay for what you ordered. 

    Yes, I did tell her that she could know longer come in. Due to on a Saturday night the group that she was with all started arguing and wanting to start fighting and the bartender told them that they had to leave and were not permitted back in. 

    When she said her car was damaged outside, I told her she had to call Prudential Realty for they have the cameras. I also gave her the number for Prudentail Realty to call them to get the footage. 

    As for the girl pouring a cheaper liquor. When she poured her a Patron, she said it was not and was complaining so the bartender sent someone to the liquor store to get a bottle of Patron and when that was poured, she said it was not Patron. I have the receipt for the new Patron that we went and purchased. 


    Cynthia *. Z**** 
    Manager, Ugly Dog Saloon, LLC 


Ugly Dog Saloon is NOT a BBB Accredited Business.

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