We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bathroom Design

Budget Kitchen and Bath

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bathroom Design.

Complaints

This profile includes complaints for Budget Kitchen and Bath's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Budget Kitchen and Bath has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Budget Kitchen and Bath

      158 Perry Hwy Pittsburgh, PA 15229

    • Budget Kitchen and Bath

      4720 Clairton Blvd Pleasant Hls, PA 15236-2116

    • Budget Kitchen and Bath

      4720 Clairton Blvd Pittsburgh, PA 15236-2116

    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/19/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A case of false advertising. On 7/19/2024 I attempted to get a quote for kitchen cabinets that met the requirements of the ad BKG Design was showing on ********* The ad was for 20 linear feet, any configuration, for their contractor series cabinets. They would not honor the ad price for a quote that met all the requirements and attempted to up-sale. They also claimed the ad did not include 3-drawer base cabinets, had to include fridge in layout, and was only applicable to specific cabinets, yet the ad does not state these exceptions and actually shows 3-drawer bases in the ad images and accompanying video. I cancelled the order and no money was exchanged. Attached images shows ad from ******** and image showing 3-drawer base and that 20 linear feet does not necessarily include fridge.

    • Initial Complaint

      Date:12/01/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Warped doors, terrible build quality with glue and lines showing in pictures. Had to assemble 3 slides and drawers with no instructions or response from company

    • Initial Complaint

      Date:07/28/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had a TERRIBLE experience with BKG - it has spanned over months of issues and disruption - example warehousing their cabinets in my living room and dining room for 6 weeks - literally no room to move and I was unable to have my floors renovated with another company as they could not access it due to the warehousing of cabinets. If I knew I was to do this, I would NEVER have signed with them. Note: I also had to accept delivery and quality check all of them. Then take pictures of the broken ones, with explaination and product numers and email the issues to BKG. I would not recommend this Company to anyone. My experience is similar to the others that wrote in to the BBB. I wish I had checked BBB prior to hiring them for my kitchen renovation. The issues are to numerous to mention in 2000 characters, so I am focusing on one issue that can be resolved. I am uploading documents showing/explaining the issue with my counter tops that were installed in the kitchen and on one vanity in the bathroom. Three issues in total - ISSUES #1. wrong installation of two waterfall edges, and then untruthful excuses as to why they are that way, #2. wrong color installed - similar, but not the one I color matched everything to, #3. scratched surface which had to be done when machining the cuts for my counters. Initally, I wanted BKG to pull the counters out of the kitchen and replace them with proper waterfalls, color and without a scratch and replace in kind. What I am looking for is a refund for the cost of the countertops of $2850.00 (would even settle at $2500 to get this over with). I would then take the refund and go to another Company to reinstall. If BKG will not refund, then I ask them to replace them. As we have such a frustrated relationship and I do not trust them replacing is not the best option. Refund is best. See photos/examples of issues enclosed.

    • Initial Complaint

      Date:03/30/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired BKG to come and in remodel my kitchen. I offered to do the demolition to help save some money. What I was not expecting was to completely be responsible for the prep work. They still hung cabinets with no drywall. I expect them to be the professionals and tell me we needed to reschedule so they could complete the prep work and move forward. I ask for a quote, literally begging to hand them more money, but was completely ignored. I had to find a contractor that is now costing me $3,500 more out of pocket. The installers also spliced a wire that then caused the electrician, that I again had to find, to re-wire that half of the kitchen causing even more out of pocket cost, and then had to find a plumber to rebook up appliance and a sink. The owner has been avoiding my calls and emails. I just want the, to take accountability, and clearly based on the other complaints I have read he doesn’t want to do so.

    • Initial Complaint

      Date:01/19/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      cabinets from them are fine. I ordered a quartz countertop of a certain color but some how the person ordered a different color even after my wife and I showed her the sample. A couple days later when I found the mistake in the paper work, I made a call to fix the situation. When i asked if it was the correct color she assured me it was, white with gray veining. I took her at her word. My mistake. The countertop that was installed was plain white. The owner of the company will not call me so I started emailing. His name is Dave, refuses to remedy the situation so after spending 10,000 dollars with them I am forced to eat 3,300 and have my countertop redone by a professional organization that cares about customer satisfaction and properly trains its employees.

      Customer Answer

      Date: 05/09/2023

      The owner of the company provided a solution that worked for both of us.

    Budget Kitchen and Bath is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.