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Business Profile

Bedding

Nollapelli, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bedding.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/03/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the Cool and Cozy Sheet set of Nollapelli sheets for $253.60 just a few months ago, on January 17, 2024). The first wash (which was within the 30-day return period) went perfectly well and I found the sheets cool and comfortable. However, after several washes, there was major pilling—to the extent that the sheets look terrible and aren’t comfortable to lie on. I washed these sheets as instructed, on warm, and tumble drying low. The company, on their web page, advertises these sheets as "very durable", which they are not. Further, I have contacted the company twice on 6/12/24 (by phone AND by email) and have yet to receive a reply. I also tried to leave a review on the company's website and the link I was provided via email to leave a review did not work. This makes me question the truthfullness of the reviews on the company's site. I appreciate anything you can do to help resolve this.

    Business Response

    Date: 07/14/2024

    Hello, 

    First of all, we are very sorry to hear about this quality issue. As soon as we were informed about this issue (6/17/2024 via voice mail), we reached out via text message and email. We also sent a follow up email on 7/2/2024. We have not received any responses to any of our communication attempts. Please know it is never our intention to provide a product that is not top quality, and we hope the customer gives us an opportunity to make things right. 

    We appreciate this opportunity to respond to this complain and look forward to hearing back from you.

    Sincerely,

    Allison H*****, founder and CEO, Nollapelli

    Customer Answer

    Date: 07/16/2024

    ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    ****** *******

Nollapelli, Inc is NOT a BBB Accredited Business.

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