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Business Profile

Building Materials

Allegheny Millwork & Lumber Co

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Building Materials.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 windows over the phone. THEY ONLY DELIVERED TWO OF THE THREE WINDOWS. They told me the third window got broken and they would have to reorder it. THE TWO WINDOWS THEY DELIVERED WERE THE WRONG SIZE. I called within minutes of them delivering and I told them the two windows they ordered were the wrong size. I tried to return the windows and reorder them but they told me I would have to pay to get new windows and that they would not take the old ones back. THESE ARE NOT THE WINDOWS I ORDERED. THEY ARE THE **** WHO WROTE THE DIMENSION WRONG OVER THE ****** I SHOULD NOT HAVE TO PAY FOR THEM. I tried to offer a more reasonable solution but they refused and told me I had to keep the windows that I could do nothing with. They would not work with me at all.I CANCELED THE THIRD WINDOW THAT I NEVER RECEIVED AND TOLD THEM I DIDN'T WANT TO WAIT ANOTHER 4 WEEKS AND I HAVE NOT GOTTEN REFUNDED FOR THAT EITHER. THEY ARE THIEVES

Allegheny Millwork & Lumber Co is NOT a BBB Accredited Business.

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