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Business Profile

Car Wash

Dirks Greentree Carwash

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I incurred damage to my vehicle (driver-side rear rim) while receiving car wash services on 11/9/24. The attendant instructed me to pull onto the track in a way that resulted in my rear tire not properly aligning with the car wash track. Although I heard the loud noise and felt my truck jerk in the commotion, I thought it was the sound of the machine and didnt discover the damage until 11/10/24. I contacted the customer service phone number on 11/11/24 to report the damage and request instruction for repair. I was directed to send photographs, which I did. The representative of the car wash confirmed the damage appears to have been caused by a car wash. I let them know I was visiting ********** for the weekend, but live in *********, **. Ive repeatedly asked what the process is for repair and was told I need to return to the location for the manager to look at my car. Again, I indicated I dont live locally and am willing to provide additional photos or have a video call if it needs to be physically seen; however, driving one-way over 4 hours for visual confirmation is unreasonable. I asked if they carry insurance, as an adjuster can assist in assessing the damage from another state, but was told they do not have insurance. I am willing to obtain a quote for repair or arrange a video call (assuming the requested photos are no longer sufficient proof of damage). The individual has ceased communication with me and Im seeking support with resolution. The website only lists this phone number as a means of communication, so Im not sure what else to do.

  • Initial Complaint

    Date:05/09/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a customer of ********************** Car Wash for almost three years. Starting last year, I began adding a second vehicle for an extra charge to my monthly wash pass and never had an issue. Earlier this year, I had an issue with my pass where a third charge was added when we only had two cars on the pass. I reached out to customer service and I was reimbursed for the extra charge. Last week, the same thing happened where my wash pass app was trying to charge me for a third car when I only have two. I texted the number listed for customer service and did not receive a response. I called the number and realized that my number had been blocked. I then used my work phone number and got right through to *****, who answered the customer service number. When I introduced myself, ***** said "I know who you are". I asked for the third car charge to be removed and he declined. I asked him to verify the original license plate that was charged to show that the third charge is not my vehicle and he said "it wasn't worth my time". He again said he would not reimburse me and told me that I was playing games and continued to swear at me. After the phone call I paid the third charge and cancelled my account which would end on May 27th. I opened my app the next day (May 8th) and saw that my remaining washes were erased to leaving only 1 when I should have had 17 left after the three that I had used this month. This customer service is less than acceptable. You will see in the attached photo that one of the license plates listed is not in my household nor do I know whose it is (KGX8443).

  • Initial Complaint

    Date:06/19/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I can’t get them to refund my money. I’ve contacted them multiple times. I usually lock my card, to keep from getting random charges. I was told the refund was declined. I unlocked my card and asked them to try again with no response.

    Customer Answer

    Date: 07/12/2023

    The issue has been resolved

Dirks Greentree Carwash is NOT a BBB Accredited Business.

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