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Business Profile

Children's Books

Blueberry Illustrations

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Children's Books.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/15/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Recently had an experience, and unfortunately, it did not meet my expectations. The overall process was marred by frequent errors and inconsistencies that left me dissatisfied.

    One of the major issues I encountered was a lack of attention to detail from the illustrator. Despite clear instructions in the manuscript, there were numerous instances where the illustrator failed to adhere to the provided guidelines. Color changes were made without proper consultation, and even a single edit request resulted in subsequent changes that deviated from the original vision in which I failed to initially acknowledge because I was only looking for the edits requested to be made (not additional non-requested).

    To compound matters, upon close scrutiny of the published book, discrepancies between the email version and the printed copy became apparent. Notably, the hair in an illustration was not fully colored, leaving an unsightly sketch visible. Now, I find myself in the unfortunate position of having to seek assistance elsewhere to rectify this oversight.

    Furthermore, many images were submitted with lingering sketch elements that required cleanup by the publishing company. This lack of attention to detail not only reflects poorly on the illustrator but also creates additional work for those involved in the production process.

    Perhaps another frustrating aspect of this experience was the extended turnaround time (however it is advertised that a credit be made to client in this event, yet I was issued no reversal funds). The project took much longer than anticipated, causing unnecessary delays and impacting my overall satisfaction with the service.

    I am seeking the image to be updated with full color for the hair.

    Business Response

    Date: 04/22/2024

    We have cooperated with the author in the past also and provided changes as requested by her.

    Regarding the latest issue- we have decided to offer revisions as requested by the author again to her satisfaction.

    We believe in offering best services to our authors.

    Customer Answer

    Date: 04/27/2024

     

    The business has addressed my original complaint by sending an updated image. Although they couldn't offer a discount for the late turnaround time, they proposed a gift of retaining my files for changes for up to five years, along with a discount on probable future projects together. This proposal has helped us find common ground, and I accept it.


    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 



    Regards,



    *********** **

Blueberry Illustrations is NOT a BBB Accredited Business.

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