Complaints

This profile includes complaints for Saint Margarets Hospital's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Saint Margarets Hospital

  815 Freeport Rd Pittsburgh, PA 15215-3301

• 

  Saint Margarets Hospital

  100 Delafield Rd # 105 Pittsburgh, PA 15215

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing due to a medical bill I have from UPMC St. Margaret’s Hospital in Fox Chapel Pa.  
  

  I’ll start at the beginning.  On June 5th, 2021 I fell at home taking out the trash.  I felt sore however the next day I went to UPMC Urgent Care at **** ********* ***** ******* *******, ** ***** due to not being able to move my L arm upward.  They did X-Rays, told me not to go to work, and to make an appointment with an Ortho.  
  

  I was a ****** ** ******** ****** ************ **. My medical insurance through them was ***** This is during COVID. 
  

  My Ortho appointment was set up with Dr. Raymond D*******, **** ********* ********** ************* ***** on June 14th, 2021 (8 days after X-rays).  He ordered an MRI (6/25/21- 11 more days).  A follow up was done with Dr. D******* 0n 7/13/21, I had a complete tear of the  L shoulder (Z98.890 Primary) Adhesive capsulitis of L shoulder and unable to raise arm needed surgery to repair.  I was set to have surgery ay Allegheny Valley Hospital on 8/30/21 however my work insurance would not let me continue to pay out of pocket for my insurance and was cutting me off on 8/28/21.  So surgery was bumped up to 8/25/21 at St Margarets (almost 3 months since accident on 6/5/21.  I look like I had a stroke as my arm hangs by my L side; unless in sling).   I was getting a COBRA and didn’t want any problems with surgery being covered.     I was told that St. Margarets took my insurance if Dr. D******* did surgery there, I questioned this with D******* staff and hospital.   Again this is all during Covid and everywhere is understaffed and I guess reason wait was so long to have surgery to begin with.  Had I not taken this date the wait would be even longer…
  

  On 8/20/21 I paid for what I thought was my co-payment for Dr. D*******/Surgery.  
  $1200.00.    
  

  After surgery, I was not working, I started paying 636.84 for Cobra insurance (because HR knew nothing about other insurances, after 6 months got on Together Blue), had to purchase a recliner to sleep in for 3 months healing (1460.68), and was receiving short term disability from work (only 3 months).    
  

  I am not trying to get out of a bill if I owe this but I have never understood why I paid $1200.00 copay and then they put 1000.00 back on my credit card and I was sent a bill from St Margarets for $5,914.97!  
  

  This bill is now down to $3300.00 as I have been paying a collection agency 100.00 monthly.   I’ve procrastinated writing this as maybe that is what I owe, but why didn’t they keep the 1000. 00 I initially put down?  And I also get angry because due to Covid I had almost a 3 month wait for surgery.   If I’d had surgery in a timely manner my work insurance wouldn’t have been cutting me off (then no Cobra)and my short term disability through work would have covered time for healing.  Instead, I had lots to pay out of pocket.    I worked in a nursing home giving therapy to patients with gown, mask and face guard.  Other people got help while I was working and then when I needed help, I felt there was none.   
  

  I am now working 3 days a week for an eye doctor, collecting my late husband’s SS and some disability due to unable to do my therapy job.  
  

  I have tried calling CMS, Cigna … long waits, no one knows – transfers more waits…  this is it.  Whatever you say will be final.  Thank you for listening.
  
      
  

  
  

  Business Response

  Date: 04/08/2024

  Patient Relations reviewed hospital billing charges with complainant on 4/2/2024 via telephone. Complainant verbalized satisfaction upon the completion of the call, no further action required.