Reviews

Review Details

• Review fromLisa S

  Date: 08/01/2023

  1 star
  TERRIBLE EXPERIENCE CANCELED US 2 WKS BEFORE WEDDING Kept our $250 depost Called in June to schedule ************* fittings for 9/25/22 wedding. They scheduled us both on Aug 3 We paid $250 deposit.An asst sent some emails to my daughter & different ones to me, This caused a lot of confusion. They WON'T give you a phone number. Very difficult to communicate w/them.On 8/3 my daughter said she'd like a bow made for dress. Owner said "no prob. She would "source" fabric." Found out later-no fabric was ever ordered.Daughter was sched. 9/12 for second fitting. My second fitting was 9/5. I emailed them on Sat 9/3 asking if they'd worked on my dress yet, They emailed "nothing had been done & they would be closed for holiday week-end." I emailed that I may get diff. dress since they hadn't done anything yet.My daughter emailed them on Labor day (9/4)confirming my 9/5 appt and her 9/12 appt They responded that "since I emailed over the weekend about possibly changing my dress they did not begin any alterations " BUT THEY ALREADY TOLD ME NOTHING WAS DONE BEFORE I SAID I MIGHT CHANGE MY DRESS. They also said that because we were so close to 9/24 wedding date, they may not be able to fit me back into the schedule. But then an email said if I "showed up (9/5 ) they COULD begin alterations, but we will not be able to complete it prior to the next appt of 9/12." Very confusing. Day of appt received this email:We are writing to inform you of the termination of our contract effective immediately. We do not feel that this is a good working relationship. Both dresses will still be pinned so that you may easily take it elsewhere. No further invoices will be sent and all communication will cease. You may take the dresses with you today at 2p. We were shocked. A former employee told us the owner cancels people when she gets overwhelmed. She kept our deposit even though she hadn't done any work. TERRIBLE TERRIBLE EXPERIENCE

• Review fromHannah S

  Date: 05/01/2023

  1 star
  There are many seamstresses who provide better quality work and customer service. I paid $500 to take my wedding dress and create a top that "looked" like what we discussed, but which had serious construction, quality and fit issues. I am now paying another seamstress to remediate all of the work that **** called her "best work ever". The quality of work was nothing that I would expect from a professional seamstress.I took the top to a second bridal seamstress with over 25 years of experience. The seamstress quickly identified a plethora of areas where the work was either not completed correctly or was poorly executed. Ultimately, she felt it came down to inexperience and rushed work. I feel taken advantage of knowing that **** let me walk out of her studio with a garment that had blatant craftsmanship issues, and I do wonder how many brides leave Topaz Thimble with poor quality alterations to their gowns.After meeting with the other seamstress, I emailed **** explaining that I did not feel comfortable returning to Topaz Thimble to have the work corrected. I requested a refund to help cover the cost of the remediation work. In her response, **** refused to acknowledge the issues identified and refused to provide any type of refund. **** stated that I was not a sewing expert and stopped responding to any follow up from my side.I submitted a dispute to my credit card company citing unsatisfactory quality for services rendered and included all correspondence. After reviewing the case, the bank sided with me and refunded my money. I feel this speaks to the credibility of the review. Overall, when choosing someone to work on one of the most important garments in your life, I recommend you choose someone who has an immense amount of experience and attention to detail. Find someone who will not cut corners, and most importantly, someone who is kind and customer focused. You will not find this with Topaz Thimble.