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Business Profile

Colleges and Universities

Point Park University

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/15/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I simply requested more information regarding a program offered by Point Park University and instead was met with a daily barrage of recruiter calls, calls that are disconnected, voicemails with no message, and robot text messages offering no resolution. I am being called multiple times (more than ten) times a day from a single number that when I answer I am immediately disconnected. I have tried calling this school directly to no avail. I am being harassed by these calls. I'm no longer interested in this school and I want these calls to stop.

    Customer Answer

    Date: 11/16/2022

    Hello *******, 

    When I submitted my original complaint form, I forgot to submit the voicemail recording I received from Point Park University, so I'm attaching it here. This is another example of how they call, leave empty voicemail, and continually harass with calls. I can't even connect with a real person to unsubscribe from contact. 

    My info:
    ***** ****
    ###-###-####
    Case id: ********

    If any trouble with attachment, please let me know. Thanks. 

    Customer Answer

    Date: 11/20/2022

    Hello *******, 

    This university is now reaching out to me on social media channels that I didn't provide to them. See screen shot. Is there any update on this? I feel like they're lying. Something very scammy about this. 

    Also, again, texting even though I've explicitly requested to stop and unsubscribe. 

Point Park University is NOT a BBB Accredited Business.

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