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Business Profile

Computer Dealers

TUK US Distribution Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/13/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To Whom It May Concern, My name is ****** ******. Towards the beginning of this year on March 11th, I purchased a new computer monitor from then **********.COM for school in the amount of $945.00 (Order #**************). A few months later I decided to save some money, therefore canceling my order from **********.COM on May 16th. Since canceling my order with Eve distribution now known by ********** (https://www.**********/) I’ve been given excuse after excuse. I was first told to wait 20 days for my refund to be processed, I obliged. After waiting and receiving no refund, I submitted another support ticket and was told the first was done in error and that I must wait another 20 days. As you can imagine, I received no refund after waiting an additional 20 days. Since then and as recent as this September I submitted support ticket after support ticket trying to resolve this but I have had no luck. After many failed tickets were submitted, It then occurred to me to reach out to my bank to file a claims dispute. After going through the claim process with my bank, I now know why they delayed and pushed false promises of my refund. In October of this year, I was told by my bank my claim fell outside of the dispute timeframe so legally they couldn’t do anything. This company has had more than enough time to process my refund but chose to delay and make up excuses. In all, as to why I didn’t submit a claim earlier. One, It just didn’t occur to me a company would do what ********** did. And two, I tried to give the benefit of the doubt and try to resolve this issue with this merchant. Unfortunately they chose to steal my money with no communication as to a timeframe for my refund. Like most common decent people, I don't have a lot of money to be wasting or for a company to just steal it when they feel like it. This is why I need your help.

TUK US Distribution Ltd. is NOT a BBB Accredited Business.

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