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Business Profile

Computer Repair

Aquilis

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Repair.

Complaints

This profile includes complaints for Aquilis's headquarters and its corporate-owned locations. To view all corporate locations, see

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Aquilis has 2 locations, listed below.

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    • Aquilis

      2315 Babcock Blvd Pittsburgh, PA 15237-3219

    • Aquilis

      842 Monongahela Ave Glassport, PA 15045-1627

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/12/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I just attempted to file a complaint online towards a local business. However, I do not believe it went thru? My issue is that I dropped off an old computer to a computer repair shop and they are “Temporarily closed” . I’m not sure what that means but it has been months that they have had my computer.

      Equipment: Apple iMac, 27” All in one home computer Please let me know if you need any additional information. Thank you,

    • Initial Complaint

      Date:02/16/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I dropped off my laptop to have the keyboard cleaned and the battery replaced in August 2022. I paid for services in advance of the battery being ordered for my laptop (a total of $176.53). I was receiving regular communication from the business until the end of October 2022. Since then I have received no contact from the business. I have been calling and leaving messages every 2-3 weeks since early November 2022, with no response. I have tried emailing them (states no email is registered), I have tried their website which has since been taken down. On Jan 26 2023 I reached out to them via google maps as well as their facebook page. I received a response from their facebook account stating that they were working with the magistrate to setup times for people to come and retrieve their equipment. Their facebook page has since been either disabled or deleted. Now when I call their phone number it states the answering service has been turned off. I just want the return of my equipment ($2000 laptop, Asus Zenbook + charger)

      Customer Answer

      Date: 02/27/2023

       an associate at the business has been in contact with me, and I was able to receive my laptop back today. This is the resolution I wanted, and so I have no further complaints about this business.

       

      Regards

      ******* *****

    • Initial Complaint

      Date:10/17/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In Fall of 2021, Nick picked up our computer to be reapired and has not returned it. He also claims he ordered two new laptops for us in December 2021 and charged our company credit card $2,500.00 twice on 12-16-21 for a total of $5,000.00. We have never been given these lap tops. Aquilis Computer has charged our card a total of $18,100.83 in 2021 and they refuse to give us any explanation of charges despite my asking for invoices and records since March 0f 2022. I have emailed and texted him requesting an explanation of charges and he refuses to send anything to us. I have attached a copy of all of the charges to our card. I am disputing any charge other than the "$110.21" and "141.23" which were agreed upon monthly service charges, and the charges for the new laptops which we never received.

    Aquilis is NOT a BBB Accredited Business.

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