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Business Profile

Concert Promoters

Drusky Entertainment LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Concert Promoters.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/28/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/3/24, I purchased two Deluxe VIP tickets for the Four Chord Music Fest in Pittsburgh, PA. Each ticket was $480 (they were running a sale) not including any fees etc.

    I received information and advertisements that I would be receiving 1 per ticket of:
    - t shirt
    - commemorative ticket
    - poster

    there were no posted times this must be done. When attempting to pick up items, the person at the tent said they had put them again due to rain and handed over a dirty and muddy Hawaiian lei.

    I entered a contact on the contact form on the website and messaged the festival on Instagram while at the concert.

    I did not hear back and now today I get a mass email about them selling merch online.

    I’d like to receive the items I paid for or a fair billing adjustment refund.

    Business Response

    Date: 06/28/2024

    This customer has reached out to both the festival (Four Chord Music) & Drusky Entertainment inn regards to this matter. We can confirm that Four Chord Music is in communication via email with this customer to resolve their complaint, as the merchandise mentioned is not part of any general public sale / purchase. 

    The merchandise offered is exclusive to VIP customers and is being communicated and resolved with the customer online.

Drusky Entertainment LLC is NOT a BBB Accredited Business.

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