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Business Profile

Cruises

Gateway Clipper Fleet Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cruises.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $31.80 for a sightseeing cruise with Gateway Clipper Fleet. I took the cruise on 10/25/24 at 5:00 p.m. I wanted to sit on the top deck of the boat, and was able to find a seat there. After finding my seat, I learned that the cruise was hosting a company event. Members of this event talked the entire cruise making it so loud that I could not hear the narrator. I asked that he make an announcement asking people to not talk out of respect for other paying guests who wanted to hear the narrator. He refused to do so. I missed a majority of what the narrator was saying. I spoke to him after the cruise and he told me he didn't feel comfortable making an announcement because he didn't want people getting mad at him. I spoke to a manager at the company and he told me he would not refund my money due to company policy. He offered me gift certificates, but I live out of state so those are useless to me. I paid to hear the narrator and did not hear him. I did not receive what I paid for. I did not get what the Gateway Clipper advertises and states on it's website. This is a breach of contract. For the reasons stated, I would like a refund in the amount of $31.80.

  • Initial Complaint

    Date:10/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/16/24 I made reservations for my husband and I to go on a cruise scheduled for Aug. 23,******* was our 39th Anniversary and since the Gateway Clipper is where he proposed to be over 40 years ago it was to be a special time for us to celebrate. We contacted The Gateway Clipper on Aug 22. We were away in **** and my husband contracted covid and was diagnosed also with pneumonia. We were told that because of it being a infectious sickness that they appreciated us not coming and we would be able to get a gift card to use at a later time. Since that initial call I have reached out and spoke with several customer service **** and supervisors who said they were going to expedite my issue to the main office and even was going to send an e-mail to the owner. I in total contacted them 9 times with no resolution. I called today which was my final attempt at trying to get a gift card but now I am asking for my money to be returned to me. It really makes me sad that I am being treated so badly and getting the run around. we have gone on quite a few cruises but after this we will not be using them again.

Gateway Clipper Fleet Inc is NOT a BBB Accredited Business.

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