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Business Profile

Dental Implants

South Hills Dental Arts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dental Implants.

Complaints

This profile includes complaints for South Hills Dental Arts's headquarters and its corporate-owned locations. To view all corporate locations, see

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South Hills Dental Arts has 4 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/25/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Services not finished by South Hill Dental Arts after failure of dental work.
      Was told, verbally, by Office Manager, to have work taken care at another dentist since I was out of state and it would be taken care of.
      Warranties not fulfilled for crowns placed.
      Overcharging of temporary dental fixtures.
      Refund should be done for failed work that only was in place for less than 7 months.

      Business Response

      Date: 04/25/2023

      ** **** ** *** ********

      Unfortunately in dentistry some dental services fail.  It is in the original consents that were provided, we always try to ensure our patients are aware of all possible outcomes.  While we understand that the patient found a less expensive solution for temporaries it was a different solution than we provided which is why it was less.   We did credit the patients account for some of the work that ended up failing because the patient never paid for it, it took his account to zero.  Patient was then offered a partial refund for other treatment that failed. While we would love to continue to see this patient he has moved out of state.  

      If the patient has any other questions or would like to speak to the office we encourage him to reach out.  

      Customer Answer

      Date: 05/24/2023

      Please update this complaint that the business and myself have reached a SATISFACTORY agreement and it has been resolved in a manner that is agreed by BOTH parties.
      I have cc'd the COO of South Hills Dental Arts in this correspondence who is authorized to follow up on any further updates to this complaint, but for my part, I am satisfied as a customer and if this complaint could be updated to reflect this.

      Thank you very much,

    South Hills Dental Arts is NOT a BBB Accredited Business.

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