Complaints

This profile includes complaints for The Dentistry's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Dentistry has 8 locations, listed below.

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  The Dentistry

  300 Fleet St Ste 200 Pittsburgh, PA 15220-2921

• 

  The Dentistry

  7546 State Route 30 Irwin, PA 15642-7528

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  The Dentistry

  4077 William Penn Hwy Monroeville, PA 15146

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  The Dentistry

  4074 William Penn Hwy Monroeville, PA 15146

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  The Dentistry

  4945 Homeville Rd West Mifflin, PA 15122-2956

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/12/2024

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went for my regular checkup at my dentist office and was told I had a few issues to be taken care of. I was given an estimate of $123.50, the balance after my insurance paid their part. I made an appointment for a future date of May 28th, 2024 That appointment had to be canceled by The Dentistry because they didn't have a doctor that day. It was rescheduled for June 17th. I had the procedure done, paid my $123.50 and thought the bill was paid in full. I found out later when I got a bill for $388.00 that the new doctor was not in network. They never mentioned this at the time of the procedure. I have called my insurance company and they tell me that they can't do anything because the doctor was not in network. I called the dentist office and they said they cannot change it either. They will not adjust the bill and I am responsible for the $388.00. I read some complaints and this has happened before at this same office. Is it my responsibility to check each time I have a procedure that the doctor is in network. The Dentistry changes doctors often. I feel I should be told before if the doctor is not in network. I could pay this bill but I feel that they are taking advantage of more people than just me. I would appreciate any help with this matter.

  Customer Answer

  Date: 09/19/2024

  This is the estimate of my bill that they gave me before I had the procedure. 
  No where near the final bill of $388.00. 

  Business Response

  Date: 10/04/2024

  Thank you for taking the time to contact us.  When the treatment plan was originally established, we provided an estimated amount based on the provider the patient was scheduled to see.  The patient saw a different provider who was out of network with her insurance and the office did not provide a new estimate to account for the out of network provider.  Because of our oversight, we have provided the patient with a billing adjustment on 9/27 and honored the original quote of $123.50.

  Customer Answer

  Date: 10/05/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *****

  Customer Answer

  Date: 11/06/2024

  ********, Claim #********
  You handled this claim and I thought it was resolved. But today I got another bill from The Dentistry  for $74.50 with no detailed explanation. Just you owe this amount. I received an email fromBBB on 10/4 with a message fromThe Dentistry saying that they would accept the amount that I paid. Now I have received another bill. I will attach the bill that I got from them and the message that came from BBB saying that they would accept the payment that I made. 

• Initial Complaint

  Date:11/27/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/5/23 was my regular 6 month dental cleaning (scheduled 6 months prior). After my cleaning I was told the dentist would be in. This practice that I have been to before is in network and my usual dentist (Dr. Asghar) is an in network provider. But on this visit, they sent in a new provider, Dr. Kathy L****, that I was unaware of until she was in my room. It was at the time of service I learned that my previous in network dentist was no longer at the practice. I checked with the front desk before leaving and was told my visit was fully covered and I was good to go. Weeks later I get a surprise bill from the dentistry because Dr L**** was billed as an out of network provider. I asked the dentistry about this and they said the provider is in network but her address was not yet associated with this practice location. The manager Barbra told me to go through my insurance for correction. I went through all the proper steps through my insurance and their investigation found that the provider was in fact out of network. I had no way of knowing I would be getting an out of network provider. I was not notified about my previous in network dentist left the practice and I was not notified that I would be given a provider that is currently out of network. The Dentistry and the provider needs to make proper arrangements to confirm the provider is in network or the address the provider is associated with.
  The dentistry manager said there was nothing she could do and I needed to go through insurance. After I did this and followed up, I still believe correction needs to be made by the dentistry to resolve this surprise dental bill. I was expecting my regular in network provider and was not notified of any changes prior to the point of service. The dentistry can correct the provider information to make sure the provider is in network if they think the provider is supposed to be as well. False expectation, lack of prior communication, and refusal to resolve mistakes.

• Initial Complaint

  Date:08/29/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I received multiple services at the Dentistry over the past year. These included cleanings and other procedures. They neglected to bill us our coinsurance for these visits. On June 22, 2023 I was in the office for a procedure and the receptionist (Karen) informed me that a paperwork "error" had occurred and the dentist we saw earlier in the year for cleanings was considered out-of-network by our insurance. This is the first we heard about this issue as we were not informed at the time of the service and received no bills or other correspondence.
  
  Per the Dentistry's recommendation, I contacted our insurance company (Delta Dental) and had them send me the insurance checks. I then provided these to the Dentistry in person so they had confirmation of the amounts. They informed us the plan was to adjust our accounts and provide an updated bill. It has been over a month now and we have still yet to receive an updated bill. They did, however, send this to a collections agency. I have attempted to contact them every business day since late July, and have yet to receive a call back from Barbara. I also made the drive to the Greentree location twice and was told Barbara was not in the office on those days.
  
  In summary, the amount they are claiming we owe is incorrect due to their own error, and they are unwilling or unable to correct this problem. In addition, I noticed today that my June appointment with a different doctor was also considered out-of-network. Again, they did not inform me this was the case at the time of service. The receptionist mentioned this "paperwork" issue was affecting many customers, and that Barbara was quite busy. It appears they no longer accepting some insurance providers, but are not informing their customers of this change. I wouldn't have continued using The Dentistry had I known these services were out-of-network.

• Initial Complaint

  Date:05/31/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/22/23, I received a text message thanking me for my recent visit. It included a request to pay $191.00.
  My last visit was sometime in January 2023. I have paid all of those fees.
  I have left 3 telephone call messages and sent one email to the office. I have not heard back.
  This is very poor service. I’m starting to believe the practice is closedown.
  I’m asking for direction for what my next step should be.
  Thank you for your assistance with this matter.

• Initial Complaint

  Date:03/27/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not have exact dates as I was not planning to file a complaint however this business continues to harass me. I at some point had an appointment at The Dentistry which I cancelled through their texting service. However, periodically since I am receiving text messages stating I owe a $50 no show fee. I was NEVER made aware of a no show fee and this policy is also not listed on their website. Additionally, if their texting service is unreliable it should not be an option to use. I did not sign any formal agreement or education regarding a no show cancellation policy which again I did cancel via their texting service. Furthermore, I have not been contacted by any collection services which tells me the charges are illigitimate as by now most businesses would have reported to a credit collection.