Complaints

This profile includes complaints for Cairns Law Offices's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cairns Law Offices

  3945 Forbes Ave Ste 185 Pittsburgh, PA 15213-3507

  
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  Cairns Law Offices

  3433 West Lake Road Erie, PA 16505

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They said 4 to 8 weeks and it has been over a month and they say I still have to wait until I get served with paperwork and that could take months I paid for a 4 to 8-week divorce and was lied to it more like 4 to 8 weeks then another 4 to 8 weeks so it more like 4 to 8 months not weeks they don't tell you that you have to wait more time and that it takes a lot longer than 4 to 8 weeks it's more like 4 to 8 months more like it they only tell you part I filed and I still have to wait even longer they lied over and over again so I have to wait until I don't know how long and I paid for rush divorce it says 4 to 8 weeks altogether and that is 100 % a lie ?? they scam you out of your money and lie about how long it really takes to get it done it more like 90 to 120 days not 4 to 8 weeks they lie to you I just want my money back because I was a scam just like other people reported being scam by them also because they only tell you half truths and they scamed me out of 400 dollars ?? I paid for rush and it not they are not transparent with you and they tell you that you have to keep waiting until the judge reads it and that could take more than 4 to 8 weeks I called the court house and they still have not received my request for devorse paperwork and it has not been even filed even though they told me it was filed but no case number with the court and they say I have to wait to be served in the mail and the court said it could take months because they have to wait until they see the paperwork and they don't have it in the record even though is filled it out and mailed to the lawyer office and they say that they got it but they have not filed it yet with the court they say they do over 4000 a year so it takes a lot of time even though they said 4 to 8 weeks done with the divorce process and they lied about it I have been scammed by them by over 400 dollars and they will not help me they don't care about people who hired him they just scam you out of your money no refund ??

  Business Response

  Date: 04/20/2025

  We strive to be helpful and professional to all we encounter. In this case, we have excahnged 173 emails with this client. This client has consistently and repeatedly responded in a slow or incorrect manner (not following instructions or communicating unrealted matters). The client paid for services, then cancelled. We have a no refund policy, but as a courtesy, we refunded his money.  He was grateful. Then he paid again. We immediately prepared his initial document and emailed it to him.  He requested that we notarize his document without a proper ID. He eventually signed and returned the document to us 21 days later. We filed the case immediatly.  We then immediately prepared and sent him all instrucitons and documents. The client has asked us the same questions serveral times and related many personal concerns to us, to which we have responded consistently and compassionately. At this point, we are waiting for the client and his spouse to sign and mail us documents so we can finish his case. We have upheld our end of the bargain and stand ready to finish his case once he completes his end. 

• Initial Complaint

  Date:05/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company to file divorce papers to my estranged wife with the understanding that they write the divorce decree up and serve it to the defendant as long as I have been separated and know her address to have papers served. I filed on 3/6/23 I paid for expedited delivery which they charged for delivering service and I would get a tracking number. This company sent a picture saying the mail was undelivered because that’s not a valid address when that is a valid address and this company said they would serve the papers themselves not having the USPS deliver the papers like it’s a regular piece of mail. Now since they were unable to serve the papers and I have no other address they want to charge me an additional fee to have the papers delivered to my home address so I can serve the defendant in person myself. Nor will they offer a refund if your unable to utilize their services if you can’t serve the papers. I paid for services through this company all paid up front expecting papers to be served by hand not USPS delivery. And if your unable to service papers the job is not complete for the service I was charged for.

  Business Response

  Date: 05/22/2023

  In the client intake (see the attachment), the client had the choice of serving his spouse documents himself, or we could either mail them vai First-Class mail or Priority mail.  The client chose Priority mail.

  Nowhere was the client told that his spouse would be served via hand-delivery.  We perform uncontested divorces in which both parties are cooperative, so hand-delivery is not needed and is not an option.

  Additionallly, the client did not provide an accurate address.  He explained that he had been incarcerated and that he gave us the last known address.  It was not the correct address and we informed him.  He did not want to pay for mailing again.  Our email excahnge is also attached.

  I performed my end of the bargain.